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CUSTOMER ACADEMY

LAKELAND ELECTRIC OFFERS HANDS-ON CLASSES IN UTILITY EDUCATION

 

 

LAKELAND, FL (February 5, 2015) -- Lakeland Electric is offering its Customer Academy to area residents starting February 10, 2015.  The Customer Academy is a free, interactive informational program that allows customers the opportunity to gain insight into their community-owned electric utility and discuss energy industry "hot topics" with subject matter experts. 

 

Academy Topics Include:

  • Explanation of Electricity – from generation to billing
  • Power Plant and Substation Tours
  • Accessing you "Smart Meter" Information on the web
  • Energy Efficiency
  • Utility Financials and Rate Structures    

 

The academy will consist of six (6) two-hour evening sessions, with sessions held on every other Tuesday from 6:00 p.m. – 8:00 p.m.

 

The program is limited to 30 Lakeland Electric customers aged 16 or older.  Enrollment in the class is based on a first-come-first-served basis.  All participants interested in the Customer Academy are encouraged to attend all of the sessions in order to get the most from the program.

 

Those interested in participating should sign up online at http://www.lakelandelectric.com/EducationCareers/CustomerAcademy.aspx or contact Betsy Levingston at 863/834-6439 and by email at betsy.levingston@lakelandelectric.com to secure a spot on the roster.


PUBLIC NOTICE
LAKE HOLLINGSWORTH ROUNDABOUT CONSTRUCTION


LAKELAND, FL (January 26, 2015) - The Phase I Construction of the Lake Hollingsworth Roundabout is beginning with utility relocations starting January 26, 2015.   The construction work will require lane closures and routing of pedestrian and bicycle traffic through the construction area. 

Phase I work includes the utility relocations, construction of a new sidewalk around the north west corner of the intersection and relocation of the walk path on the lakeside. If possible, avoid the intersection of Lake Hollingsworth Drive and Hollingsworth Road until Phase I Construction is completed.  Please follow all detours and be patient when waiting for the lanes to  re-open.  Watch for construction equipment and Phase I construction is scheduled to be completed by the end of March.


LAKELAND ELECTRIC FUEL CHARGE INCREASE EFFECTIVE MAY 2014  

 

LAKELAND, FL (April 7, 2014) - The Lakeland City Commission voted to increase the fuel charge for Lakeland Electric customers $2.50 cents per 1,000 kWh effective for meters read on or after May 1, 2014.  The new fuel charge will be $43.35 per 1,000 kWh. 

 

After listening to a presentation at the Monday, April 7th Utility Committee meeting, staff recommended an increase to the current fuel charge based on fuel forecasts that indicates growing natural gas prices for the upcoming year. 

 

 

RESIDENTIAL RATES BASED ON 1,000 kWh

 

Current                        New Rates – Effective May 1, 2014

Base Charge    $  59.64                       $  59.64 (includes environmental charges)

Fuel Charge     $  40.85                       $  43.35 (includes fuel increase)

TOTAL:             $100.49                       $102.99

 

The base rate includes environmental compliance charges that are directly related to federal and state initiatives regarding clean air and water mandates. Most of the expenses are related to energy production and include air emission controls, water quality monitoring and capital spending for equipment necessary to comply with the Environmental Protection Agency’s Clean Air Act. 

 

Lakeland Electric bills are broken out for customer convenience in detail to show the base charge, fuel charge and appropriate taxes and service charges.  The fuel charge on a utility bill is exactly that, the actual costs for fuel used to generate the amount of electricity used within your residence.  Most utilities subscribe to the same billing practice and break out the base rate and the fuel charge for their customers. There is no mark-up in fuel.  In fact, fuel is a straight pass-through charge to customers. 

 

Based on Florida Municipal Electric Association data, Lakeland Electric’s residential rates after the May 1, 2014 fuel charge increase will be the continue to be the lowest in the state. Visit www.lakelandelectric.com for more information and to see a residential rate comparison.

 

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SIGN UP FOR LAKELAND ELECTRIC eSERVICES

VIEW CONSUMPTION, PAY ONLINE & RECEIVE NOTIFICATIONS

 

LAKELAND, FL (April 3, 2014) - Lakeland Electric’s website has recently undergone a facelift. The site features an eServices Portal that allows users to conduct a number of business functions and monitor usage from any convenient location. 

 

Signing-up for eServices is really as easy as 1, 2, 3 on lakelandelectric.com.  

1.    Customers will need their Lakeland Electric account number listed on their utility statement.

2.    Provide the last four digits of your social security number or if the account is related to a business, then the Federal ID number.

3.    Lastly, select the correct picture from the prompt and then you are ready to start discovering the eServices portal.

 

Customers who sign-up for eServices can review their utility bill details and pay online. They can view their current statement, previous balance and transaction history.  Users can check their monthly carbon footprint and conduct business like disconnect service, transfer service to another address and for our winter visitors, they can restart their service all online.

 

Because of the integration with smart meters, eService users can view real time consumption (kWh and estimated dollar levels) at monthly, daily and hourly intervals. Lakeland Electric customers can also enroll in a new notification program through eServices.  Customers can receive text messages, emails or even voice mail messages on their devices about outages and restoration efforts.

 

 

Storm season is fast approaching and customers are encouraged to sign-up for Lakeland Electric notifications today so they will know if their power is out due to weather related issues.  Right now the customer notifications include outage messages that will let customers know that the power is out and when their power is restored. In the very near future, customers will be able to receive additional messages that will help them manage their electric service.  Customers can choose to have their notifications in either English or Spanish and they can receive notifications on multiple devices. 

 

Sign-up for eServices today to make your life easier and monitor your energy consumption because smarter power is in your hands. 

 

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