FOR IMMEDIATE RELEASE
Director of Communications
City of Lakeland
LAKELAND ELECTRIC BILLING CYCLES WILL CHANGE
LAKELAND, FL (June 5, 2013) -- Some Lakeland Electric customers will see a change in the date meters are read beginning with bills issued July 1, 2013. Approximately 20% of customers will experience a change in their billing cycle resulting in a new due date for payment.
Lakeland Electric General Manager Joel Ivy said, “This change is necessary because Lakeland Electric is modifying its meter reading schedule to accommodate the elimination of manual electric meter reads.” He added, “This is a direct benefit of the Smart Meter program. However, we will continue reading water meters manually.”
Assistant Water Utilities Director Bob Conner said, “We are slowly changing out mechanical water meters with smart technology as older meters fail so at this time we are still conducting manual reads for water meters.”
In order to streamline operations and to make water meter routes more efficient, some customers will experience a change from their present read date. Most of the affected customer’s read/bill date will change by as little as four days. However, a few hundred customers will see changes ranging from 10 to 14 days.
For those customers that may have a bill that exceeds a 30 day period and if this bill requires payment assistance, please contact the Lakeland Electric Customer Service Call Center at 863-834-9535. Ivy said, “Staff has the ability to assist customers to help make sure that this one-time change does not adversely affect accounts.”
Lakeland Electric is the third largest public power utility in the State of Florida. The utility is also one of the first utilities established in Florida having started operation in 1889. Today, power is generated at Lakeland Electric’s two main power plants, the 941-megawatt McIntosh Power Plant and the 176-megawatt Larsen Power Plant. For more information about Lakeland Electric and the services offered, please visit www.lakelandelectric.com.