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SIGN UP TODAY FOR THE LAKELAND ELECTRIC CUSTOMER ACADEMY
CLASS STARTS SEPTEMBER 9TH


The Lakeland Electric Customer Academy is a free, interactive informational program that allows you, our customer, the opportunity to gain insight into your community-owned electric utility and discuss energy industry “hot topics” with subject matter experts.  

The academy will consist of six (6),  two-hour evening sessions, with sessions held on every other Tuesday from 6-8 p.m.  Refreshments will be served prior to each session between 5:30-6:00 p.m. Participants are highly encouraged to attend all six sessions to get the most from the program.  Class size is limited to the first thirty (30) Lakeland Electric customers.

 Academy Topics include:

  • Explanation of Electricity—from generation to billing
  • Power Plant and Substation Tours
  • Accessing your “Smart Meter” information on the web
  • Energy Efficiency
  • Utility financials and rate structures

Sign Up Online at bit.ly/1tiXhQ9

 


SCAM ALERT

INDIVIDUALS IMPERSONATING LAKELAND ELECTRIC EMPLOYEES REQUESTING OVER THE PHONE PAYMENT


LAKELAND, FL (August 18, 2014) — Lakeland Electric customers beware of a current scam that involves an individual who calls and acts as if he is a representative of Lakeland Electric.  The scammers ultimately demand that a business provide some type of electronic payment over the phone in order to avoid a disruption in their service.

 

The caller does have a sophisticated piece of equipment that alters the caller ID.  The calls look as if they are coming from 863-834-9535 but the calls are actually coming from 305-514-9961. In all three of the known scam cases that have been reported, the caller had the victim’s business account number.  Sergeant Terri Smith with the Lakeland Police Department said, “The most concerning thing about these recent scams is the use of a City of Lakeland telephone number even though it is a false number. This may confuse some of our elderly and make them more vulnerable to these scams.” Smith said, "There are many ways that City of Lakeland account numbers can be obtained by scammers: by request because account names and numbers are considered public information; through mail theft; and by going through garbage and culling out discarded bills."

 

Basic Tips to Avoid Scams

·      DEAL LOCALLY WITH FOLKS YOU CAN MEET IN PERSON—follow this one rule and avoid 99% of scam attempts. Make sure you meet people in a public and secure place, such as your local police department lobby.

·      NEVER AGREE TO PURCHASE GIFT CARDS, GREEN DOT CARD, OR MONEY PACK CARDS and give the card numbers to someone over the telephone.

·      NEVER WIRE FUNDS VIA WESTERN UNION, MONEYGRAM or other wire service – if a business or unknown person asks then they are likely a scammers.

·      FAKE CASHIER CHECKS & MONEY ORDERS ARE COMMON—BANKS WILL HOLD YOU RESPONSIBLE when the fake is discovered weeks later. Contact your bank and work with them to establish whether or not a money order or check is fraudulent before you spend it or give anyone property in return for it.

·      NEVER GIVE OUT FINANCIAL INFORMATION (bank account number, social security number, eBay/PayPal info, etc.). If you get a call from your bank asking for anything like this, hang up and call your bank independently to verify information.

 

Lakeland Electric would never call a customer and demand a bankcard, prepaid credit card or even a retail card such as a prepaid Wal-Mart, Walgreens or CVS card.  Lakeland Electric customers are encouraged to sign up for eServices by visitingwww.lakelandelectric.com.  Through eServices, customers can monitor their energy usage, receive text notifications and pay their utility bill via a secure network connection.  Customers are encouraged to call a real representative at Lakeland Electric (863-834-9535) if they have been involved in a possible scam by someone claiming to be a Lakeland Electric employee.


 


LAKELAND ELECTRIC FUEL CHARGE INCREASE EFFECTIVE MAY 2014  

 

LAKELAND, FL (April 7, 2014) - The Lakeland City Commission voted to increase the fuel charge for Lakeland Electric customers $2.50 cents per 1,000 kWh effective for meters read on or after May 1, 2014.  The new fuel charge will be $43.35 per 1,000 kWh. 

 

After listening to a presentation at the Monday, April 7th Utility Committee meeting, staff recommended an increase to the current fuel charge based on fuel forecasts that indicates growing natural gas prices for the upcoming year. 

 

 

RESIDENTIAL RATES BASED ON 1,000 kWh

 

Current                        New Rates – Effective May 1, 2014

Base Charge    $  59.64                       $  59.64 (includes environmental charges)

Fuel Charge     $  40.85                       $  43.35 (includes fuel increase)

TOTAL:             $100.49                       $102.99

 

The base rate includes environmental compliance charges that are directly related to federal and state initiatives regarding clean air and water mandates. Most of the expenses are related to energy production and include air emission controls, water quality monitoring and capital spending for equipment necessary to comply with the Environmental Protection Agency’s Clean Air Act. 

 

Lakeland Electric bills are broken out for customer convenience in detail to show the base charge, fuel charge and appropriate taxes and service charges.  The fuel charge on a utility bill is exactly that, the actual costs for fuel used to generate the amount of electricity used within your residence.  Most utilities subscribe to the same billing practice and break out the base rate and the fuel charge for their customers. There is no mark-up in fuel.  In fact, fuel is a straight pass-through charge to customers. 

 

Based on Florida Municipal Electric Association data, Lakeland Electric’s residential rates after the May 1, 2014 fuel charge increase will be the continue to be the lowest in the state. Visit www.lakelandelectric.com for more information and to see a residential rate comparison.

 

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SIGN UP FOR LAKELAND ELECTRIC eSERVICES

VIEW CONSUMPTION, PAY ONLINE & RECEIVE NOTIFICATIONS

 

LAKELAND, FL (April 3, 2014) - Lakeland Electric’s website has recently undergone a facelift. The site features an eServices Portal that allows users to conduct a number of business functions and monitor usage from any convenient location. 

 

Signing-up for eServices is really as easy as 1, 2, 3 on lakelandelectric.com.  

1.    Customers will need their Lakeland Electric account number listed on their utility statement.

2.    Provide the last four digits of your social security number or if the account is related to a business, then the Federal ID number.

3.    Lastly, select the correct picture from the prompt and then you are ready to start discovering the eServices portal.

 

Customers who sign-up for eServices can review their utility bill details and pay online. They can view their current statement, previous balance and transaction history.  Users can check their monthly carbon footprint and conduct business like disconnect service, transfer service to another address and for our winter visitors, they can restart their service all online.

 

Because of the integration with smart meters, eService users can view real time consumption (kWh and estimated dollar levels) at monthly, daily and hourly intervals. Lakeland Electric customers can also enroll in a new notification program through eServices.  Customers can receive text messages, emails or even voice mail messages on their devices about outages and restoration efforts.

 

 

Storm season is fast approaching and customers are encouraged to sign-up for Lakeland Electric notifications today so they will know if their power is out due to weather related issues.  Right now the customer notifications include outage messages that will let customers know that the power is out and when their power is restored. In the very near future, customers will be able to receive additional messages that will help them manage their electric service.  Customers can choose to have their notifications in either English or Spanish and they can receive notifications on multiple devices. 

 

Sign-up for eServices today to make your life easier and monitor your energy consumption because smarter power is in your hands. 

 

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