Pension Benefits Manager
863-834-8797

Dana performs professional work in the plan design and implementation of City of Lakeland retirement systems including the Employee Pension Defined Benefit and Defined Contribution Plans, Police Officer’s Supplemental Plan/Share Plan, Firefighter’s Supplemental Plan, DROP Program and the Deferred Compensation Plan. Additionally, Dana ensures the sufficient and successful dissemination of pension related information. She coordinates quarterly Retirement Planning Workshops, semi-annual Financial Planning Workshops and monthly pension educational sessions. Dana graduated from the University of South Florida with a Bachelor’s degree in Psychology. She is a member of the Society of Human Resource Professionals (SHRM) and the Florida Public Personnel Association (FPPA). Dana is an active member of the Downtown Kiwanis Club, mentors in the Polk County School System in conjunction with serving on the Guidance Advisory Council, and serves on the American Heart Association Community Board. Dana began her career with the City of Lakeland in 2002.

Office Assistant I
863-834-8793

Frances provides technical and customer service support in the areas of recruitment, selection and placement of City employees, job applicants, citizens of the City of Lakeland and the general public who are seeking information relating to employment opportunities. Responsibilities include processing applications and data entry into the Human Resource database. Frances began her career with the City of Lakeland in 1959.

Computer Application Specialist
863-834-8789

Samuel provides technical support to the various Civil Service and Human Resource Departments. Before joining the city, Samuel worked for ten years in business systems applications with AT&T and Keane Consulting. Samuel graduated from the State University of New York with a B.S. in Business Economics. Samuel began his employment with the City of Lakeland in 2004 with Facilities and Maintainence.

Human Resource Assistant
863-834-8791

Sue provides technical and customer service support in the areas of recruitment, selection and placement of City employees, job applicants, citizens of the City of Lakeland and the general public who are seeking information relating to employment opportunities. Her responsibilities include preparation of certification lists, data entry into the Human Resource database, evaluation of entry level applications, maintenance of the job requisition database, merging of applicant/new hires into the database and representing the City at selected job fairs. Sue also updates the Civil Service website, job line, and job vacancies in Microsoft Outlook. She is the United Way Coordinator for the Civil Service Dept. Sue began her career with the City of Lakeland in 1991.

Director of Civil Service
863-834-6881

Tommy joined the City of Lakeland’s Assessment Services Division as a Career Development Specialist in October 2004 where he focused on the selection and assessment processes. He became the Interim Civil Service Director for the City of Lakeland in March of 2006 and remained in that capacity through September of 2007. He was then made the Director of Civil Service effective October 1st, 2007. Before joining the city, Tommy was a HR professional for over fifteen years with such companies as Siemens, FMHI and EME, Inc. He has a diverse HR background with experience across the US, Europe, and the Caribbean. Tommy graduated from the University of Central Florida with his Master’s degree in Industrial/Organizational Psychology and from University of South Florida with a Bachelor’s degree in Psychology with a minor in Criminology. He is a member of the International Personnel Management Association (IPMA-HR), the International Personnel Management Association Assessment Council (IPMAAC), and the Society for Human Resource Management. He is also the State of Florida Human Resources Category Lead for the Florida Benchmarking Consortium. He has held both a PHR and SPHR certification from the Human Resource Certification Institute and is a graduate of the Florida Public Pension Trustee Association with a CPPT certification. Tommy has also graduated from FSU's Certified Public Manager (CPM) program in July 2008. In 2005 he was selected by the city to be a member of the inaugural Succession Planning Program and he completed the program in 2008. He has lived in Lakeland since 2001 with his wife Marcy who is the Manager of Leadership and Organizational Development with Lakeland Regional Medical Center, his two sons Ian and Tommy III, and newly rescued Boxer "Otis".

Director of Retirement Services
863-834-8794

Kerr was the Pension Investment Analyst for the City of Gainesville before joining the City of Lakeland.
While at the City of Gainesville she oversaw all pension funds that totaled over $650 million including the General Employee plan as well as Police and Fire Defined Benefit plans. Kerr graduated with a Bachelor of Science Degree from the University Of Florida Warrington School Of Business. Kerr has over 10 years experience in pension plan administration. During her career she has served as pension administrator for nine separate pension boards with combined assets of over $2.2 billion.

Human Resources Specialist - Testing and Assessment
863-834-6879

Dr. Osburn joined the City of Lakeland Civil Service in September, 2009, as Manager of Assessment Services. Dr. Osburn brings to the City of Lakeland more than 18 years experience in the field of I/O Psychology. His areas of expertise include competency modeling, job analysis, test development and validation, selection systems development, interviewing and interviewer training, performance management, training, and adult education. His experience spans both the public and private sectors including: county personnel services, state educational institutions, manufacturing, petroleum, utilities, and High Tech industries.

Dr. Osburn received his undergraduate education at the University of California where he graduated summa cum laude, and his doctorate in industrial/organizational psychology from the University of Houston. Dr. Osburn is a member of the American Psychological Association (APA), and the Society of Industrial-Organizational Psychologists (SIOP).

Human Resources Generalist - Testing and Assessment
863-834-6886

Stephanie first worked for the City of Lakeland in 2003 as an Intern with Assessment Services. She returned in 2007 and now serves as Testing Services Specialist in Assessment Services. Stephanie assists with the development and administration of assessment centers and written and computerized tests. She also conducts job analysis, and performs statistical analysis to evaluate test items, test results, adverse impact, selection processes, and selection and training needs. Stephanie graduated from the University of Central Florida with a Master’s degree in Industrial/Organizational Psychology and from the University of South Florida with a Bachelor’s degree in Psychology. She is a member of the International Personnel Management Association (IPMA-HR) and the International Personnel Management Association Assessment Council.

Human Resources Assistant
863-834-6882

Sheri performs professional and technical work in the administration and coordination of written and computer examination sessions. She assists with the assessment center, computer and written test development, and job analysis projects. In addition, she counsels and advises applicants of testing requirements and procedures and prepares written test results for all examinees. Sheri coordinates the BCE/DCT test activities with the local high schools in conjunction with the School-To-Work Program. Sheri began her career with the City of Lakeland in 1990.

Human Resources Specialist - Recruiting and Evaluation
863-834-8795

Linda began her career with the City of Lakeland in 1980 as a Records Clerk, working her way up to her current position as an Employment Services Specialist III. In her present position, Linda performs responsible supervisory work in the administration of professional personnel tasks in the areas of recruitment, selection and placement. Her responsibilities include planning, delegating and coordinating the work of co-workers involved in recruitment activities. She counsels and provides assistance to hiring authorities, employees and the general public on City personnel policies and procedures and Civil Service rules, regulations and guidelines. In an effort to increase the public’s awareness of career opportunities with the City, Linda coordinates and participates in various activities and functions such as job fairs and expos at high schools, colleges, technical schools and in the general community. She is committed to providing the best possible customer service to those whom she serves. Linda graduated from the University of South Florida with a Bachelor’s degree in Political Science concentrating in Public Administration. Linda is a member of the Florida Public Personnel Association (FPPA) and the MidFlorida Society of Human Resource Management. She is certified as a Public Personnel Professional by FPPA.

Pension Benefits Assistant
863-834-8784

Deborah is responsible for the daily administration of the City's pension benefits program to include the Employee Pension Defined Benefit and Defined Contribution Plans, Police Officer's Supplemental Plan/Share Plan, Firefighter's Supplemental Plan, DROP Program and the Deferred Compensation Plan. She coordinates quarterly Retirement Planning Workshops, semi-annual Financial Planning Workshops and conducts orientation for new hires. She computes pension benefits, prepares appropriate forms and documentation for retirement applications, files, and enters information into the PeopleSoft system. Additionally, Deborah conducts exit interviews with employees who are terminating employment with the City. Deborah graduated from Warner Southern College with a Bachelor’s degree in Organizational Management and majored in Human Resources. Deborah began her career with the City of Lakeland in 1999.

Human Resources Generalist - Testing and Assessment
863-834-6880

Natalie began working for the City of Lakeland November 2009. Natalie assists with the development and administration of assessment centers, written tests, and computerized tests. She also conducts job analysis, and performs statistical analysis to evaluate test items, test results, adverse impact, selection processes, and selection and training needs. Natalie graduated from the University of Central Florida (UCF) with a Master’s degree in Industrial/Organizational Psychology and with a Bachelor’s degree in Psychology from UCF as well. She is a member of the Society of Industrial Organizational Psychology, Inc

Administrative Assistant
863-834-8798

Francisca is the Administrative Assistant to the Civil Service Director. She is responsible for many of the daily administration functions of Civil Service including preparing appropriate forms and documentation; looking up and entering information into PeopleSoft; completing documents relating to employee verification and subpoena requests; establishing and maintaining official documents and records in the appropriate files; preparing and maintaining budget accounts; etc. Francisca graduated from Widya Mandala University, Surabaya, Indonesia with a Bachelor’s degree in Accounting Economics. She began her career with the City of Lakeland in 2008.

Office Associate
863-834-8799

Tammy provides technical and customer service support in the areas of recruitment, selection and placement of City employees, job applicants, citizens of the City of Lakeland and the general public who are seeking information relating to employment opportunities. Responsibilities include processing applications and data entry into the Human Resource database. Tammy graduated from Everest University with a degree in the Paralegal field. Tammy began her career with the City of Lakeland in 2007 in the Treasury Department.