Frequently Asked Questions


Understanding Finance Customer Billing

  • How do I request a service order?

    We handle all commercial requests for services ranging from a missed pick up to establishing new service or a change in service. You can request a service order via our service order request form, phone 863.834.8276 or email FinanceCustomerBilling@lakelandgov.net.

    If you are a residential customer and require more information, please direct your inquiries to Solid Waste via Email SolidWasteManagement@Lakelandgov.net or Phone 863.834.8773

  • How do I request a payoff statement for an address?

    Please send an email to FCBPayoffRequest@lakelandgov.net. There is a $45 fee payable prior to the payoff being worked up.

  • What if I have a missed pick up?

    We apologize for any inconvenience. Our team is always willing to assist you in any way that we can. Please don’t hesitate to contact us at 863.834.8276 or email us at Finance Customer Billing.   We will do our best to resolve the issue as soon as possible.

  • How do I set up a new service?

    Our team is always willing to assist you in any way that we can. Please don’t hesitate to contact us at 863.834.8276 or email us at Finance Customer Billing.   If you are interested in establishing Electric service please contact Lakeland Electric at 863.834.9535  or send an email to customerservice@lakelandelectric.com.

  • Why is there a Stormwater charge on my bill and how is the fee calculated and collected?

    We all enjoy the beautiful lakes in the City of Lakeland that are maintained by City staff.  Funding is needed to continue with the maintenance of the City lakes and to ensure that all regulatory requirements are met. There is a flat rate for residential customers and commercial customers are billed based on the square footage of the property.  If you are the owner of a commercial property the charges will revert to the owner if unoccupied by a tenant

    The utility fee is included as a separate item on the utility bill received for municipal water, wastewater, solid waste, recycling and electric services. It is due each month through the monthly utility payment. 

    All developed properties within the City limits that receive an electric utility bill are subject to a stormwater utility fee. This includes residences, businesses, churches and schools.

    The fee per month is $6.00 for single-family residential, $3.58 for a mobile home and $4.03 for multi-living residential units. 

    Fees for non-residential customers are based on the amount of impervious (pavement, roofs, sidewalk) area on the property. These customers are assessed a monthly rate of $6.00 per 5,000 square feet of impervious area.

     

  • How do I request a reconsideration of code liens?

    If you are interested in going before the board to request a reconsideration of the code liens that have been assessed, you will need to fill out the Reconsideration Form and submit it to FCBPayoffRequest@lakelandgov.net. If you need anything further, please feel free to contact Finance Customer Billing and someone will provide you with assistance by the end of the day.

  • Where should I place bulk items for pickup?

    Items for bulk pickup are to be placed curbside if you are inside city limits. If your garbage can is gray, and your recycle bin is yellow, you are a Polk County customer and will need to contact them directly. The Polk County solid waste department number 863.284.4319 for your reference.

  • Why is my wastewater more than my water charges?

    The charges for Wastewater is higher than the Water charges in most cities and the City of Lakeland is not the exception.  As you can imagine the process to treat the wastewater flows versus the water flows are much more involved and standards that must be met have become more stringent resulting in higher costs to treat the wastewater flows. 

  • How do I find out if there is a lien on a property?

    If you are interested in finding out if there is a lien on a property applied after 2014, visit etrakit.lakelandgov.net and search for the property. If you have any questions send an email to FCBPayoffRequest@lakelandgov.net or call us at 863.834.8276 for assistance. 

  • What are the measurements of roll off containers?

    20 Cubic Yard Roll-Off is a good size for most remodeling projects and low volume dense heavy waste.

    30 Cubic Yard Roll-Off is a good size for home construction work-sites or large home cleanup project.

    40 Cubic Yard Roll-Off is available to contractors only and are good for high volume low weight waste.

     

    Size Length (ft) Width (ft) Height (ft) Dumpster dimensions
    20 yd 21.2' 7.5' 5'
    30 yd 23.2' 7.5' 7'
    40 yd 23.2' 7.5' 8'