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Wastewater Collections

Line Maintenance & Pump Stations

The Collection Section is divided into two main operating sections: the Line Maintenance and Pump Station sections.

Line Maintenance

Line maintenance deals with the collection and conveyance systems which encompass approximately 149 square miles of sewer use area with 331 miles of gravity sewer and 141 miles of force mains. This system is used to deliver the raw sewage to the wastewater treatment plants.

Pump Stations

182 Pump Stations are used to assist in the conveyance of wastewater to the treatment plants. The gravity sewer lines move the wastewater by use of gravity to flow to low areas. Once in the these low areas, a pump station is used to move the wastewater along until it can again flow by gravity. The lines that come out of a pump station are called force mains because the wastewater in these lines are under pressure.


  • How do I report a wastewater emergency?

    Wastewater (Sewer) Emergencies

    Call 863.834.8277


    Customer Service (Wastewater)

    Call 863.834.8276

  • What items should I NOT flush?


    The City of Lakeland Water Department would like to ask citizens not to flush unwanted prescription medications down the toilet because flushing medications leads to water pollution. 

    Sewage treatment plants are currently not designed to remove medication from the wastewater, so the chemicals end up in our waterways, which can have a negative impact on the water quality and on the wildlife that depend on that water.

    You can safely get rid of unwanted medications by using the secure prescription drop box located in the Lakeland Police Department lobby.

    For More Information:


    Most wet wipes say that they are flushable, but we ask that they please be disposed of in the garbage.  Wet wipes typically do not break down like toilet paper does, which can cause blockages and other potentially expensive problems in homes and at the wastewater treatment plants.

    For more information:


    Don't Put Grease Down the Sink

    The City of Lakeland initially developed a grease management policy in 1995 to address a growing number of sanitary sewer overflows caused by grease blockages through the City's wastewater collection system.  Sanitary sewer overflows pose a risk to the environment and to human health.  There are currently grease interceptors required for all nonresidential establishments that have the potential to discharge wastewater containing fats, oils, or grease.  However, they are not currently installed in residential homes and therefore when cooking grease is dumped down the drain, it goes directly into our wastewater system causing blockages and many issues. 

    How can you dispose of fats, oils, or grease? 

    • Place in a sealed container after cooling.  Label the container "Cooking Oil-Not for Recycling" and dispose with regular garbage. 
    • Let it harden and dispose of it in the garbage.
    • Use paper towels to wipe residual grease or oil off of dishes, pots, and pans before washing.


  • Industrial Pretreatment Program

    Pretreatment Program

    The City of Lakeland's Pretreatment Program was initially approved on May 28, 1985. The main goals of the Pretreatment Program are to protect the City's wastewater treatment plants and collection system from interference and pass-through, protect the Employees and the general public from adverse industrial impacts and to ensure that effluent water quality standards and sludge regulations are maintained.

    The City's Program is mandated by the Federal, State and Local discharge regulations and is one of approximately 57 active programs in the state. Local regulations are contained in Chapter 102 of the City of Lakeland Code. Federal and State regulations can be found at the links listed below for the EPA and FDEP.

    The City's Pretreatment Program main duties are centered around the industrial customers who discharge potentially harmful chemicals into the wastewater collection system. In order to control these chemicals, the City of Lakeland has contained in its local regulations a section on discharge limitations (DIVISION 4).

    Composite Samplers

    Local industrial and commercial customers' discharges are monitored by the use of composite samplers. These units are designed to take samples on predetermined intervals thus allowing for the sampling of the customer over an extended period of time, usually 24 hours. After samples are collected in the field, they are brought back to the wastewater laboratory for analysis to determine compliance with discharge regulations. Not all parameters are regulatory in nature. Parameters like BOD, TSS, TN are analyzed and excess fees are charged for high strength discharges by the Water Utilities Billing Office.

    Permitted Users

    During the 1999 and 2000 Pretreatment Year, the Pretreatment Program monitored 23 Permitted Industrial Users. Permitted Users are determined either by discharge volume, characteristics, and/or their potential to impact the Treatment Plant, Collection System, or harm the environment or public safety. Every year the City must publish all users who are classified during the year as being in Significant Noncompliance (SNC). SNC is determined by a series of violations or could be based on a single harmful discharge.

  • Wastewater Line Maintenance

    Remote Camera

    A photo of a remote wastewater camera

    This remote camera allows us to inspect the inside of sewer pipes to look for blockages and other problems. When those are found, we can pinpoint exactly where the problem is. This speeds up the repair.

    A photo of remote wastewater camera inside a sewage line

    A remote camera lowered into the sewer lines is used to view the inside of sewer lines. Images are sent to the TV control room.

    TV Control Room

    A photo of the remote camera control room inside a truck

    Looking over the shoulder of the operator in the TV control room, they can see and copy the images from the remote camera.

    Roots Blocking A Pipe

    A photo of roots blocking the inside of a pipeA view inside of a sewer line shows roots blocking the pipe and normal flow. This condition is common in areas where trees are growing on top of shallow sewer lines. Roots will serve as a source to collect other debris and can cause additional blockages in the line preventing the normal flow of wastewater in the pipe.


    Cutting Away The Roots 

    A photo of a cuter removing roots from a lineThe remote camera is used to view the operation, line up the cutter and verify that the roots have been removed. Here is a picture taken by the camera and viewed inside a special vehicle with a TV control room where the operator can see and copy the images from the remote camera. This cutter will rotate like a boring drill and cut the roots from the line. 


    After The Roots Are Cut

    A photo of a a line after the roots have been cut awayThe final picture from the camera after the roots have been cut. As can be seen, the pipe will now allow normal sewer flow through the pipe thus eliminating or reducing the amount of other debris that will catch on the roots and prevent possible blockages in this pipe.