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City of Lakeland COVID-19 March 18th Update | Billing, Payments & More

Poster with computer and info: Finance Customer Billing not accepting walk-in customers at this timeLAKELAND, FL (March 18, 2020) | Due to the COVID-19 virus and the precautionary measure of social distancing, Finance Customer Billing located on the first floor of City Hall (228 S. Massachusetts Avenue) will not be accepting walk-in customers at this time.  

Online Payments

Utility Payments: Customers wishing to make a utility payment can do so online at LakelandElectric.com.

Parking Citations: Parking citations can be paid online at LakelandGov.net/ParkingFines

Customer Billing Correspondence

Customers that need to submit paperwork to Customer Billing or who need to discuss an issue can send an email to financecustomerbilling@lakelandgov.net. A representative will reply by the end of the business day.

Parks & Recreation

Facilities: Parks & Recreation has closed the Main Library, Larry Jackson Branch Library, eLibrary, Simpson Park Community Center, Kelly Recreation Complex, Coleman-Bush Building, Gandy Pool, Lake Mirror Complex and the Splash Pad at Barnett Family Park in order to minimize the impacts from the COVID-19 virus. The listed facilities will remain closed for 30 days until further notice.

Outdoor Facilities: Outdoor facilities including parks and playgrounds will remain open at this time. Even though staff is diligently disinfecting and cleaning surfaces, we ask that you use these facilities understanding the suggested safety considerations associated with the COVID-19 challenge. Please continue to follow the guidelines set by the Center for Disease Control and the Florida Department of Health.

Rentals: The rental office at the Lake Mirror Complex will be closed to walk-ins but will be available for phone 863.834.2280 or email correspondence (lakemirrorrentals@lakelandgov.net).


The Centers for Disease Control recommends that for the next eight weeks, organizers (whether groups or individuals) cancel or postpone in-person events that consist of 50 people or more throughout the United States.  The President of the United States recently outlined that events should be limited to 10 people or less. Events of any size should only be continued if they can be carried out with adherence to guidelines for protecting vulnerable populations, hand hygiene, and social distancing.  When feasible, organizers could modify events to be virtual. This recommendation is made in an attempt to reduce the introduction of the virus into new communities and to slow the spread of infection in communities already affected by the virus. 

Stay Informed

The City of Lakeland will continue to monitor the situation and we will notify the community as issues develop. We ask that you continue to incorporate social distancing, practice good hygiene and if you are not feeling well – stay home.  The City of Lakeland has developed a dedicated page on the COVID-19 virus and we ask that you monitor the site for the latest news on the virus: LakelandGov.net/COVID19. The site has many helpful agency links including the Center for Disease Control and the Florida Department of Health. Citizens can also interact through the City's daily posts on social media. If you don’t currently follow the City of Lakeland on social media, you can find us on multiple platforms by searching @lakelandgov or via the icons below. 


Kevin Cook
Director of Communications
City of Lakeland

About Lakeland

The City of Lakeland was incorporated in January 1885 and has grown to become one of the largest inland communities in Florida.  With a current population of over 100,000, Lakeland continues to grow. It has been designated a Standard Metropolitan Statistical Area by the US Census Bureau for over 30 years.  With tourist attractions and gulf beaches only an hour away, Lakeland continues to capitalize on its ideal central Florida location along the I-4 corridor.  The City owns and operates Lakeland Electric, the third-largest publicly owned utility in Florida and it was one of the first to offer power in the Sunshine State over 110 years ago.



For additional information about the City of Lakeland, please explore lakelandgov.net.
Citizens are also invited to follow the City on social media.