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City of Lakeland Utility Services Suspend Late Fee Charges


eraser erasing the word "fees"
LAKELAND, FL (March 23, 2020) | City of Lakeland utility services are suspending late fee charges beginning March 25th in an effort to assist those customers that may be directly impacted by the coronavirus. Lakeland Electric, Lakeland Water & Wastewater, and Solid Waste utilities are committed to helping those customers served who may be directly or indirectly affected by COVID-19. 
Joel Ivy, Lakeland Electric’s General Manager said, “We know many people are facing unexpected financial hardships so we will suspend all late fees until further notice beginning March 25th.  This action is in addition to our suspension of service disconnections for non-payment that began last week. We hope these temporary measures provide added relief to those who need assistance at this time.” 
City Manager Tony Delgado said, “Both the public and private sectors are scrambling to slow the spread of the illness and contain COVID-19 infections. While the full economic consequences of this unprecedented event are still unclear, we know that the effects of the virus and the drastic containment measures will impact economics in our community. We will continue to look at ways to mitigate these impacts for our residents and businesses during this crucial time.” 
Customers who are having difficulty paying their utility bill should call 863.834.9535 or email customerservice@lakelandelectric.com to see what assistance programs may be beneficial.  Customers are encouraged to monitor their utility bills and practice energy efficiency. Lakeland Electric offers energy-saving ideas along with other useful tips that can be found by visiting LakelandElectric.com/EnergyToolset.

Contact

Kevin Cook
Director of Communications
City of Lakeland
863.834.6264
kevin.cook@lakelandgov.net

About Lakeland

The City of Lakeland was incorporated in January 1885 and has grown to become one of the largest inland communities in Florida.  With a current population of over 100,000, Lakeland continues to grow. It has been designated a Standard Metropolitan Statistical Area by the US Census Bureau for over 30 years.  With tourist attractions and gulf beaches only an hour away, Lakeland continues to capitalize on its ideal central Florida location along the I-4 corridor.  The City owns and operates Lakeland Electric, the third-largest publicly owned utility in Florida and it was one of the first to offer power in the Sunshine State over 110 years ago.

 

      

For additional information about the City of Lakeland, please explore lakelandgov.net.
Citizens are also invited to follow the City on social media.