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Accessibility Statement for City of Lakeland Websites

We are committed to ensuring that all City of Lakeland, Florida web sites are accessible to our citizens, customers and employees.  These web sites have been developed to comply with  Section 508 of the Rehabilitation Act. Section 508 was enacted to eliminate barriers to information technology, to make available opportunities for people with disabilities and to encourage the development of technologies to help achieve these goals.  This law requires that all individuals with disabilities have access to information and data comparable to that which is available to individuals without disabilities.

City of Lakeland, Florida web sites are regularly monitored to ensure they comply with the requirements of Section 508. Most popular browsers will view the City’s sites without issue.  However, the suggested browser is the latest version of Internet Explorer.

If you experience difficulty while using our City web sites – please tell us about the problem.  You may:

  • Send us an email to the City’s Web Review Team for Website or General Issues
  • Write to us at City Hall, 228 S. Massachusetts Avenue, Lakeland, FL  33801-5086, Attn. Public Information Office.
  • Telephone us on our TDD line  - Local (863) 834-8333 or 1-800-955-8771
  • If VOICE impaired, please contact the Florida Relay Service at 1-800-955-8770, for assistance.
  • Telephone us on our standard telephone line at (863) 834-6000.

Section 508 of the Rehabilitation Act

Section 508 establishes requirements for electronic and information technology developed, maintained, procured, or used by the Federal government or agencies utilizing Federal funds.  Section 508 requires Federal electronic and information technology to be accessible to people with disabilities, including employees and members of the public.

City of Lakeland’s Grievance Procedure Under the Americans with Disabilities Act (ADA)

The City of Lakeland, Florida makes great effort to ensure that its facilities, programs, services and activities are available to those with disabilities.  The City of Lakeland, Florida encourages its citizenry to report any complaint alleging discrimination on the basis of disability in the provision of services by or access to activities, programs or facilities of the City of Lakeland.  This Grievance Procedure does not apply to complaints relating to employment by the City of Lakeland.

This Grievance Procedure is established in accordance with the Americans with Disabilities Act of 1990 (ADA).  

The complaint should be submitted by the grievant and/or his or her designee as soon as possible, but no later than sixty (60) calendar days after the alleged violation to:

David Uria, P.E., ADA Coordinator

834 East Rose Street

Traffic Operations

Lakeland, Florida  33801

Voice Ph: (863) 834-8447

TTY/TDD: (863) 834-8333 or 1-800-955-8771, or 1-800-955-8770 (Florida Relay Service Number (VOICE)

Fax: (863) 834-6188  Email:

Within fifteen (15) calendar days after receipt of the complaint, the ADA Coordinator or designee will contact the complainant to discuss the complaint and possible resolutions.  Within fifteen (15) calendar days of the meeting, the ADA Coordinator or designee will respond to the complainant.  The response will explain the position of the City of Lakeland, Florida and offer options for substantive resolution of the complaint.