“The Americans with Disabilities Act (ADA) became law in 1990. The ADA is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the public. The purpose of the law is to make sure that people with disabilities have the same rights and opportunities as everyone else. The ADA gives civil rights protections to individuals with disabilities similar to those provided to individuals on the basis of race, color, sex, national origin, age, and religion. It guarantees equal opportunity for individuals with disabilities in public accommodations, employment, transportation, state and local government services, and telecommunications.”
Reasonable Accommodations and ADA Concerns: The City of Lakeland encourages the public to make the City aware of any City facility, program, service, or activity that appears inaccessible to those who have disabilities. The City will provide reasonable accommodation(s) to qualified persons with disabilities (free of charge) who wish to participate in City administered public events or, who require special assistance to access City facilities, programs, services or activities. Because providing a reasonable accommodation may require outside assistance, organizations, or resources, the City asks that any request be made with as much notice as possible, preferably five (5) business days prior to the event, but no later than two (2) business days prior to the event.
Questions, concerns, comments, or requests for reasonable accommodations should be brought to the City of Lakeland’s ADA Specialist. Complaints or grievances alleging violations of the Americans with Disabilities Act should also be brought to the City’s ADA Specialist.
ADA concerns can be submitted by using our takeACTION button at the bottom of the webpage. The concern should contain the identity of the person involved and a description of the concern. If the concern cannot be submitted via the City website, please contact the City of Lakeland’s ADA Specialist directly for assistance.
An official ADA Grievance can also be filed by following the City’s ADA Grievance Procedure and completing the City of Lakeland ADA Grievance Form. If the ADA Grievance cannot be submitted in writing, the grievant should contact the City of Lakeland’s ADA Specialist directly for assistance. The City’s ADA Specialist, or designee, will respond to a grievance within fifteen (15) business days and will take reasonable steps to resolve the matter. Within twenty (20) business days of the acknowledgment, the City ADA Specialist or designee will provide a response to the grievant. The response will clarify the position of the City of Lakeland and offer options. The grievant can request a written response, or an alternative format.
If the response of the City ADA Specialist, or designee, does not satisfactorily resolve the issue, the grievant, or their designee, may appeal the decision within fifteen (15) business days after receiving the response, to the Assistant Director of Public Works, or designee.
Within fifteen (15) business days after receipt of the appeal, the Assistant Director of Public Works, or designee, will acknowledge receipt of the appeal from the grievant, or designee, and discuss the grievance and possible resolutions. Within fifteen (15) business days after the acknowledgement, the Assistant Director of Public Works, or designee, will provide a response, with a final resolution of the grievance. The grievant can request a written response, or an alternative format.
Should the City of Lakeland be unable to satisfactorily resolve the grievance, the City’s ADA Specialist, or designee, will forward the grievance, along with a record of its disposition, to the appropriate District of the Florida Department of Transportation (FDOT).
If hearing impaired, please contact the TDD numbers: Local – (863) 834-8333 or 1-800-955-8771 (TDD- Telecommunications Device for the Deaf) or the Florida Relay Service Number 1-800-955-8770 (VOICE), for assistance.
City of Lakeland Employees please contact:
Geli Eldemire, Esquire, SPHR, SHRM-SCP
Employment Counsel – HR Policy and Labor Relations
228 S. Massachusetts Avenue Lakeland, FL 33801-5086
Phone: (863) 834-5066
Fax: (863) 834-6004
If hearing impaired, please contact the TDD numbers: Local – (863) 834-8333 or 1-800-955-8771 (TDD-Telecommunications Device for the Deaf) or the Florida Relay Service Number 1-800-955-8770 (VOICE), for assistance.
City of Lakeland ADA Transition Plan
To further the City’s commitment to Accessibility and compliance with the Americans with Disabilities Act (ADA), the City has developed the City of Lakeland ADA Transition Plan. The Transition Plan is part of an ongoing process the City is involved in to improve accessibility and comply with the ADA. The initial phase of the Transition Plan focused on Public-Rights-of-Way. Public meetings were held in 2017 offering interested persons, including individuals with disabilities and organizations representing individuals with disabilities, the opportunity to participate in the development of the plan. The second phase of the plan continued with an assessment of the remaining Public-Rights-of-Way and added assessments of City facilities, programs, services, and activities. In early 2019 additional public meetings were held to review the current phase of the project. The City welcomes anyone interested in participating in this process to provide feedback on the ADA Transition Plan to the City ADA Specialist. In 2019 the current plan will be updated with the additional accessibility information collected.