ADA Accessibility


Accessibility for Our Citizens & Visitors

The City of Lakeland is committed to ensuring that every service, program, activity and facility open to the public, operated or funded by the City, is fully accessible to all visitors and members of the community.

  • What is the Americans with Disabilities Act?

    “The Americans with Disabilities Act (ADA) became law in 1990. The ADA is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the public. The purpose of the law is to make sure that people with disabilities have the same rights and opportunities as everyone else. The ADA gives civil rights protections to individuals with disabilities similar to those provided to individuals on the basis of race, color, sex, national origin, age, and religion. It guarantees equal opportunity for individuals with disabilities in public accommodations, employment, transportation, state and local government services, and telecommunications.”

    Reasonable Accommodations and ADA Concerns: The City of Lakeland encourages the public to make the City aware of any City facility, program, service, or activity that appears inaccessible to those who have disabilities. Furthermore, the City will provide reasonable accommodation(s) to qualified persons with disabilities (free of charge) who wish to participate in City administered public events or, who require special assistance to access City facilities, programs, services or activities.  Because providing a reasonable accommodation may require outside assistance, organizations, or resources, the City asks that any request be made with as much notice as possible, preferably 72 hours, but no later than 48 hours in advance of the event.

    Questions, concerns, comments, or requests for reasonable accommodations should be brought to the City of Lakeland’s ADA Specialist. Complaints or grievances alleging violations of the Americans with Disabilities Act should also be brought to the City’s ADA Specialist.  If possible, ADA complaints should be submitted by using our takeACTION button at the bottom of the webpage.    The complaint should contain the identity of the complainant and a description of the alleged ADA violation.  If the complaint cannot be submitted via the City website, the complainant should contact the City of Lakeland’s ADA Specialist directly for assistance. 

    An official ADA Grievance can also be filed by following the City’s ADA Grievance Procedure and completing the City of Lakeland ADA Grievance Form. If the ADA Grievance cannot be submitted in writing, the complainant should contact the City of Lakeland’s ADA Specialist directly for assistance.

    The City’s ADA Specialist will respond to a complaint or grievance within fifteen (15) business days and will take reasonable steps to resolve the matter. Should the City of Lakeland be unable to satisfactorily resolve the complaint or grievance, the City’s ADA Specialist will forward the complaint or grievance, along with a record of its disposition, to the appropriate District of the Florida Department of Transportation (FDOT).  

    ADA Specialist:

    Jenny Sykes, M.S.
    ADA Specialist
    228 S. Massachusetts Ave.
    Lakeland, FL 33801-5086
    Email: Jenny.Sykes@lakelandgov.net
    Phone: (863) 834-8444
    Fax: (863) 834-8040

    If hearing impaired, please contact the TDD numbers: Local – (863) 834-8333 or 1-800-955-8771 (TDD- Telecommunications Device for the Deaf) or the Florida Relay Service Number 1-800-955-8770 (VOICE), for assistance.

    City of Lakeland Employees please contact:

    Geli Eldemire, Esquire, SPHR, SHRM-SCP
    Employment Counsel – HR Policy and Labor Relations
    228 S. Massachusetts Avenue Lakeland, FL 33801-5086
    Email: geli.eldemire@lakelandgov.net 
    Phone: (863) 834-5066
    Fax: (863) 834-6004

    If hearing impaired, please contact the TDD numbers:  Local – (863) 834-8333 or 1-800-955-8771 (TDD-Telecommunications Device for the Deaf) or the Florida Relay Service Number 1-800-955-8770 (VOICE), for assistance.

    City of Lakeland ADA Transition Plan

    To further the City’s commitment to Universal Access and compliance with the Americans with Disabilities Act (ADA), the City has developed the City of Lakeland ADA Transition Plan. The Transition Plan is part of an ongoing process the City is involved in, to improve accessibility and comply with the ADA. While the Transition Plan will ultimately include all City programs, services, and activities, the initial Transition Plan is focused on pedestrian facilities within the Public Rights-of-Way. Public meetings were held on January 9, 2017 offering interested persons, including individuals with disabilities or organizations representing individuals with disabilities, the opportunity to participate in the development of this transition plan.  The City welcomes anyone interested to view a copy of the plan. If individuals require paper copies or alternative formats of the plan, please contact the City’s ADA Specialist.

    Learn More


  • Get Involved

    The City encourages Lakeland visitors and members of the community to submit comments or specific recommendations for modifications to City facilities, programs, services, and activities. This can be done by clicking on the takeACTION button below, and entering comments into the Citizen’s Action Center, under the ADA/Accessibility category.

  • Effective Communication & Accommodation

    If an accommodation, auxiliary aid or service is needed for effective communication, or a modification of policies or procedures to participate in a City program, service, or activity please contact the ADA Specialist, Jenny Sykes, at 863.834.8444 or jenny.sykes@lakelandgov.net.

    Any request should be made with as much notice as possible, preferably 72 hours, but no later than 48 hours in advance of the event.

  • The Rehabilitation Act of 1973

    The Rehabilitation Act of 1973 prohibits discrimination on the basis of disability in programs conducted by Federal agencies, in programs receiving Federal financial assistance, in Federal employment, and in the employment practices of Federal contractors.


    Section 504

    Section 504 of the Rehabilitation Act states that "no qualified individual with a disability in the United States shall be excluded from, denied the benefits of, or be subjected to discrimination under" any program or activity that either receives Federal financial assistance or is conducted by any Executive agency.


    Section 508

    Section 508 of the Rehabilitation Act now establishes requirements for electronic and information technology developed, maintained, procured, or used by the Federal government. Section 508 requires Federal electronic and information technology to be accessible to people with disabilities, including employees and members of the public.

    In December 2000 the Federal Access Board issued final standards for electronic and information technology under Section 508 of the Rehabilitation Act. These were adopted and published in the Federal Registrar in April 2001 with enforcement to begin June 21, 2001.

    While these standards currently apply to Federal government, it is the direct responsibility of Florida state government agencies and their Web designers and developers to become familiar with these accessibility guidelines and to apply these principles in designing and creating any official State of Florida website.

    All Florida State Government websites must comply with Section 508 to ensure the widest possible audience easy access to government information. These standards are based on access guidelines developed by the Web Accessibility Initiative of the World Wide Web Consortium (W3C).   All website content is provided in HTML format.  Portable Document Format (PDF) versions are available for most of our longer documents.

    One popular viewer for PDF files is Acrobat Reader.  No endorsement is implied.

  • More Information

    For more information relating to Section 508 of the Rehabilitation Act and Section 255 of the Telecommunications Act, visit the United States Access Board website section for Communications & IT

  • Questions & Concerns: Lakelandgov.net

    If you experience any difficulty related to the accessibility of any content on this website or, have ideas or comments that would help us improve the accessibility and usability of this website, please contact our Digital Content Specialist, Elizabeth Hollida at elizabeth.hollida@lakelandgov.net or 863.834.6392


    If hearing impaired, please contact the TDD Line – Local: 863.834.8333 or 800.955.8771.

    If VOICE impaired, please contact the Florida Relay Service at 800.955.8770.


    You may also write to us at: 

    City of Lakeland - City Hall
    Communications Department
    Attn: Elizabeth Hollida, Digital Content Specialist
    228 S. Massachusetts Avenue
    Lakeland, FL  33801-5086


    If applicable, please include the web address or URL and the specific problem you have encountered.

  • ADA and Notice of Non-discrimination

    ADA Grievance Procedure and Grievance Form & Non-Discrimination Fact Sheet and Title Vl Complaint Form

    Title II of the Americans with Disabilities Act (ADA) requires that state or local governments with 50 or more employees designate a person responsible for ensuring compliance with Title II of the ADA. In the City of Lakeland, that person is the ADA Specialist.

    Questions, concerns, comments, or requests for reasonable accommodations should be brought to the City of Lakeland’s ADA Specialist. Complaints or grievances alleging violations of the Americans with Disabilities Act should also be brought to the City’s ADA Specialist.  If possible, ADA complaints should be submitted by using our takeACTION button at the bottom of the webpage.    The complaint should contain the identity of the complainant and a description of the alleged ADA violation.  If the complaint cannot be submitted via the City website, the complainant should contact the City of Lakeland’s ADA Specialist directly for assistance. 

    An official ADA Grievance can also be filed by following the City’s ADA Grievance Procedure and completing the City of Lakeland ADA Grievance Form. If the ADA Grievance cannot be submitted in writing, the complainant should contact the City of Lakeland’s ADA Specialist directly for assistance.

    The City’s ADA Specialist will respond to a complaint or grievance within fifteen (15) business days and will take reasonable steps to resolve the matter. Should the City of Lakeland be unable to satisfactorily resolve the complaint or grievance, the City’s ADA Specialist will forward the complaint or grievance, along with a record of its disposition, to the appropriate District of the Florida Department of Transportation (FDOT).  

    ADA Specialist:

    Jenny Sykes, M.S.
    ADA Specialist
    228 S. Massachusetts Ave.
    Lakeland, FL 33801-5086
    Email: Jenny.Sykes@lakelandgov.net
    Phone: (863) 834-8444
    Fax: (863) 834-8040

    If hearing impaired, please contact the TDD numbers: Local – (863) 834-8333 or 1-800-955-8771 (TDD- Telecommunications Device for the Deaf) or the Florida Relay Service Number 1-800-955-8770 (VOICE), for assistance.

    City of Lakeland Employees please contact:

    Geli Eldemire, Esquire, SPHR, SHRM-SCP
    Employment Counsel – HR Policy and Labor Relations
    228 S. Massachusetts Avenue Lakeland, FL 33801-5086
    Email: geli.eldemire@lakelandgov.net 
    Phone: (863) 834-5066
    Fax: (863) 834-6004

    If hearing impaired, please contact the TDD numbers:  Local – (863) 834-8333 or 1-800-955-8771 (TDD-Telecommunications Device for the Deaf) or the Florida Relay Service Number 1-800-955-8770 (VOICE), for assistance.

    The City is also required to post the Fact Sheet for Non-Discrimination and the Title VI Complaint Form.  The City of Lakeland’s Title VI/Nondiscrimination Coordinator is:

    Mr. Brad Johnson, Deputy City Manager and Title VI/Nondiscrimination Coordinator
    228 S. Massachusetts Ave.
    Lakeland, Florida 33801-5086
    Email: brad.johnson@lakelandgov.net
    Phone: (863) 834-6006
    Fax: (863) 834-8402

    If hearing impaired, please contact the TDD numbers: Local – (863) 834-8333 or 1-800-955-8771 – (TDD-Telecommunications Device for the Deaf) or the Florida Relay Service Number 1-800-955-8770 (VOICE), for assistance.