Contact Us

Benefit Contacts


Contact Name Phone # Remarks
Health Benefits Office General Number 863.834.6797 City of Lakeland
Sharon Osburn 863.834.6768 City of Lakeland
Villa Dean Governor 863.834.6736 City of Lakeland
Bryan Riley 863.834.6795 City of Lakeland
     
Medical - United HealthCare (UHC)    
Medical Customer Service 800.377.5108 For Enrollees to discuss claims and benefits.
Use your UHC Identification Card information
Pharmacy - UHC OptumRx Customer Service 800.377.5108 For Enrollees to discuss general pharmacy issues
i.e. formulary items. Use your UHC ID Card info.
UHC Advocate4Me for Members 800.377.5108 For Enrollees to discuss plan benefits, claims issues,
recent diagnosis and where to go for care.
Use the UHC ID Card Information.
Medical Authorization Number for Providers 800.711.4555 For Providers to Discuss with UHC (Peer to Peer) to obtain
authorization for MRIs/other medical procedures.
Pharmacy Authorization Number for Providers 800.788.7871 For Providers to Discuss with UHC (Peer to Peer)
to obtain authorization for medications.
Pharmacy - UHC OptumRx Specialty Pharmacy 888.739.5820 For Enrollee's to discuss Specialty Pharmacy Orders.
Use your UHC Identification Card information
Flexible Spending and/or Dependent Care 866.755.2648 For Enrollees to discuss Flexible Spending Claims
issues/coverage.
Use your UHC Identification Card information.
UHC Nurse Line 800.846.4678 For Enrollees.
Use your UHC Identification Card information.
     
Dental    
Dental - Humana 800.342.5209 For Enrollees.
Use your Humana Dental Card Information.
If not available, provide sponsor's SSN.
     
Vision    
Vision Service Provider (VSP) 800.877.2052 For Enrollees - Generally VSP doesn't provide Vision Card.
Use Sponsor's Employee ID Number with four zeros
(i.e. 000011111) and let the Customer Service Representative
know if you are Union, Active Employee, or Retiree.
     
Employee Assistance Program    
Aetna 800.782.2052 For Enrollees - Upon calling let the representative know you are
with City of Lakeland and if it is a crisis.
Use the Sponsor's SSN.
     
Accident &/or Critical Illness    
Trustmark for Accident and/or Critical Illness 800.541.3446 For Enrollees to discuss their accident and/or
critical illness benefit. If you don't have the policy number,
you will need to provide your SSN.
     
Hospital Indemnity    
Unum - Hospital Indemnity 866.679.3054 For Enrollees to discuss their Hospital Indemnity benefit.
If you don't have the policy number, you will
need to provide your 
SSN.