Contact Us

Risk Department Contact List


  • Benefits

    Benefits Contacts

    Contact Name Phone # Remarks
    Health Benefits Office General Number 863.834.6797 City of Lakeland
    Sharon Osburn 863.834.6768 City of Lakeland
    Villa Dean Governor 863.834.6736 City of Lakeland
    Bryan Riley 863.834.6795 City of Lakeland
     Mike Cottongim 863.834.8890  City of Lakeland
    Medical - United HealthCare (UHC)    
    Medical Customer Service 800.377.5108 For Enrollees to discuss claims and benefits.
    Use your UHC Identification Card information
    Pharmacy - UHC OptumRx Customer Service 800.377.5108 For Enrollees to discuss general pharmacy issues
    i.e. formulary items. Use your UHC ID Card info.
    UHC Advocate4Me for Members 800.377.5108 For Enrollees to discuss plan benefits, claims issues,
    recent diagnosis and where to go for care.
    Use the UHC ID Card Information.
    Medical Authorization Number for Providers 800.711.4555 For Providers to Discuss with UHC (Peer to Peer) to obtain
    authorization for MRIs/other medical procedures.
    Pharmacy Authorization Number for Providers 800.788.7871 For Providers to Discuss with UHC (Peer to Peer)
    to obtain authorization for medications.
    Pharmacy - UHC OptumRx Specialty Pharmacy 888.739.5820 For Enrollee's to discuss Specialty Pharmacy Orders.
    Use your UHC Identification Card information
    Flexible Spending and/or Dependent Care 866.755.2648 For Enrollees to discuss Flexible Spending Claims
    issues/coverage.
    Use your UHC Identification Card information.
    UHC Nurse Line 800.846.4678 For Enrollees.
    Use your UHC Identification Card information.
         
    Dental    
    Dental - Humana 800.342.5209 For Enrollees.
    Use your Humana Dental Card Information.
    If not available, provide sponsor's SSN.
         
    Vision    
    Vision Service Provider (VSP) 800.877.2052 For Enrollees - Generally VSP doesn't provide Vision Card.
    Use Sponsor's Employee ID Number with four zeros
    (i.e. 000011111) and let the Customer Service Representative
    know if you are Union, Active Employee, or Retiree.
         
    Employee Assistance Program    
    Aetna 800.782.2052 For Enrollees - Upon calling let the representative know you are
    with City of Lakeland and if it is a crisis.
    Use the Sponsor's SSN.
         
    Accident &/or Critical Illness    
    Trustmark for Accident and/or Critical Illness 800.541.3446 For Enrollees to discuss their accident and/or
    critical illness benefit. If you don't have the policy number,
    you will need to provide your SSN.
         
    Hospital Indemnity    
    Unum - Hospital Indemnity 866.679.3054 For Enrollees to discuss their Hospital Indemnity benefit.
    If you don't have the policy number, you will
    need to provide your 
    SSN.

     

  • Purchasing

    Purchasing Contacts

    First Name Last Name Phone #
    Greg Kane 863.834.6783
    Karen  Gracia 863.834.6786
    Linda Alspaugh 863.834.8787
    Mark Raiford 863.834.6788
    863.698.6188 - Cell
    Marlene Scarlett 863.834.6767
    Patti Nichols 863.834.6785
    Tara Walls 863.834.6781
    Todd Glidewell 863.834.6827
         
    Main   863.834.6780
  • Risk

    Risk Contacts

    First Name Last Name Phone #
    Ann Marie Ameri 863.834.6790
    Bryan Riley

    863.834.6795
    863.510.1847 - Cell

    Chris Kaelin 863.860.9019 - Cell
    Marlene Scarlett 863.834.6794
    Gwen Hardy 863.834.8783
    Jessica Ortiz 863.834.8664
    Jimmy Horner

    863.834.8620
    863.860.9021

    Mike Cottongim 863.834.8890
    Joyce Dias 863.834.6796
    Karen Lukhaub 863.834.6799
    863.370.1202
    Haley Snider 863.834.5720
    Linda Robinson 863.834.6714
    Matt Bernal 863.834.3310
    Robert Chencinski 863.834.8264
    863.640.3257
    Sharon Osburn 863.834.6797
    Villa Dean Governor 863.834.6736
    Wanda Jones 863.834.6793
         
    On-Call Safety Coordinator   863.860.9008

     

  • Safety

    Safety Contacts

    First Name Last Name Title Phone #
    Chris Kaelin Safety Manager 863.860.9019
    Jimmy Horner Safety Coordinator/SME - Lakeland Electric 863.860.9021
    Matt Bernal Safety Coordinator | Public Works/Water Utilities 863.860.6190
    Robert Chencinski Safety Coordinator | Power Plants 863.640.3257

     

  • Various

    Various Contacts

    Name/Department Phone #
    Healthstat 863.834.6710
    IT Help Desk 863.834.8460
       
    Fax Contacts Fax #
    Bryan - Secured 863.834.6787
    Risk Management at Purchasing 863.834.6743
    Workers Comp 863.834.6746
       
    Conference Rooms Phone #
    Purchasing 863.834.6830
    Risk 863.834.5721
       
    Additional Phone #
    Summit Adjuster 863.834.5720
    Guardhouse 863.834.6773
  • Warehouse

    Warehouse Contacts

    First Name Last Name Phone #
    Becky Ramirez 863.834.6867
    Dale Lewis 863.834.6745
    Eric Holseth 863.834.6772
    Fred Henderson 863.834.6774
    863.581.0978
    John Love 863.834.6792
    Nicole Hicks 863.834.6772
    Rick Smith 863.834.6772
         
    Front Office   863.834.6771
  • Workers Compensation

    Workers Compensation Contacts

    First Name Last Name Phone #
    Marlene Scarlett 863.834.6794
    Jessica Ortiz 863.834.8664
    Haley Snider 863.834.5720