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Pollution Hotline

(863) 834-3300

Laurie Smith
Manager of Lakes & Stormwater
(863) 834-6276

Jessica Schilling
Senior Environmental Specialist
(863) 834-8439

Cole Edwards, P.E.
Engineering Technician
(863) 834-3307

Sandra Pope
Lakes Management Specialist
(863) 834-3328

Cody O'Gorman
Environmental Technician II
(863) 834-8438

Carlos Sierra Rodriguez
Operations Support Tech 1
(863) 834-8441

Christina Smith
Office Associate 1
(863) 834-3300

Office Hours:


Department of Public Works 

Lakes and Stormwater Division
407 Fairway Ave.
Lakeland, Florida 33801

111th Accredited Agency (APWA)

Pollution Hotline

(863) 834-3300

The Pollution Hotline is a means for citizens to quickly and easily report illicit discharges observed within the City of Lakeland.  This phone number is directly routed to the Lakes & Stormwater division to enable a quick response to the incident for the purpose of preventing pollution.  Illicit discharges can include, but are not limited to, waste flows from the following:

    • Commercial car wash facilities
    • Construction site runoff
    • Drainages of chlorinated swimming pool water
    • Industrial processes
    • Liquids such as oil, grease, paint, chemicals, and automobile fluids
    • Pressure washing processes
    • Restaurant operations
    • Sewage and septic tanks

In addition, grass clippings and yard debris left in the street upon completion of lawn maintenance activities also represent an illicit discharge.  Upon reaching our lakes, this material is a source of nutrients that can be a contributing factor in algae blooms which may ultimately cause fish kills.

Once any of the above mentioned wastes reach the street, a call to the Pollution Hotline is prompted.  All the storm drains within the City of Lakeland lead directly to one of our lakes.  After entering a storm drain, these materials will reach our lakes without receiving any treatment.

You can be a partner in helping to keep our lakes clean by calling the Pollution Hotline when observing an illicit discharge and please remember…

Only RAIN goes down the storm drain