• Instagram Icon
  • Vimeo Icon
  • YouTube Icon
  • Nextdoor Icon
  • Search Icon
main content

Water Utility Rebates and Incentives 



  • Toilet Rebate Program


    The City of Lakeland is currently offering up to $100 per toilet rebate to replace Commercial and Residential high-flow toilets using 3.5 gallons or more per flush with 1.28 gallons per flush WaterSense® toilets.                                                                                                                                    

    Look for the WaterSense label! 

    Participation will help Lakeland meet its water conservation goals and could save you water and money on your utility bill.


    • Active Commercial or Residential City of Lakeland Water Utility customer (Your water is purchased from the City of Lakeland)
    • Homes with private water wells DO NOT qualify for this program
    • Toilet being replaced is 3.5 gallons per flush or greater (If home was built before 1994, and the toilet has not been replaced since 1995, then toilets will qualify) Keep in mind we will need pictures of the old toilet for documentation. 
    • Old toilet(s) will NOT be re-installed at any location, and will be rendered unusable or disposed of
    • New toilet is a 1.28 gallons per flush WaterSense® labeled toilet (NOT the 1.6 gallons per flush)
    • New toilets installed prior to October 2020 do not qualify
    • If new toilets have already been installed, in addition to meeting the above qualifications, you must have: your new toilet receipt; and either the old toilet itself, or a picture of the old toilet in place along with a picture of the year stamp or GPF inside the toilet tank proving that it is high-flow (No exceptions are allowed)
    • Limit 2 toilets per household for residential

    How to tell whether your toilet qualifies for the rebate:

    • If your home was built in or before 1989, and no one has installed new toilets since, then your toilets are high-flow and qualify.
    • If your home was built in or after 1995, or you purchased and installed new toilets in or after 1995, then your toilets are already low-flow and do not qualify.
    • If your home was built in 1990-1994, or if you installed toilets in those years, or you don’t know whether new toilets have been installed, look at the toilet to determine whether it’s high or low flow:
    • Look right behind the seat hinge on the bowl to see if there is a label with the “gpf” listed.
      • If the gpf is 3.5, 5, or 7, then your toilet is high-flow and qualifies.
      • If the gpf is 1.6 or 1.28 then your toilet is low-flow and does not qualify.
      • If there is no gpf listed, go to the next step.
    • Take the tank lid off and check the inside back of the toilet tank for the manufacturer’s date stamp, which is usually stamped directly into the porcelain.
      • If the year is 1989 or before then your toilet qualifies.
      • If the year is 1990-1994, and there are no other marks on the toilet to indicate gallons per flush or gpf, then the toilet qualifies.
      • If the year is 1995 – present, then your toilet is low-flow and does not qualify.


    Choosing a Toilet

    Make sure that the new toilet is WaterSense labeled, and is 1.28 GPF or better.  While a particular MaP score isn’t a requirement, you may also want to make sure your new toilet has a MaP score of 350g or better so that you get strong flushing power.  The higher the MaP score/rating, the stronger the flush and the highest score is 1000g.  You can find this score in the specifications of online toilet model descriptions, or you can search for it here:  http://www.map-testing.com/map-search/ 


    Please fill out the application here


    If you have questions or want to submit the application, please contact:

    Brittany Thornton
    City of Lakeland Water Conservation Specialist


  • Landscape and Irrigation Evaluation


    We are in the process of reaching out to City of Lakeland Water Utility customers who are averaging 14,000 gallons of water or more per month and are at a location that has a 12 month history available, to offer a free landscape and irrigation evaluation.  This program is only available for qualifying accounts.  The evaluation entails an appointed contractor to come out to the property and check the rain sensor, irrigation timer, and evaluate the landscape/irrigation system. If the rain sensor on the property is broken and non-functionable at the time of evaluation, we will replace it for free as well! If a customer qualifies for the free landscape and irrigation evaluation with our contractor, they also qualify for a rebate on a new Smart Irrigation Controller.  For more details on this program and to see if you qualify, please complete the form below. 

    As appears on your City of Lakeland Utilities account

















  • Lakeland Learn and Grow Workshop Series with UF/IFAS Extension

    Workshop Calendar

    Join us for one of our FREE Lakeland Learn and Grow Workshops once a month or attend any of the Florida Friendly Landscape program workshops. Check out the link below to find out more information.

    Florida Friendly Landscape Workshop Calendar


  • I'm saving water, are there ways to save energy?
  • Smart Irrigation Controller Rebate

    Replace Your Standard Irrigation Controller With a

    WaterSense™ Labeled Smart Irrigation Controller

    To Qualify: 

    • You must be a customer of City of Lakeland Water Utilities (WU) using drinking water for irrigation.
    • Account holder will be replacing a standard irrigation controller with a WaterSense™ labeled Smart Irrigation Controller.
    • Homeowner has a 3 month average of at least 14,000 gallons of water used each month (will be verified by WU)
    • Controller will be installed, working, and in a proper location along with an operating rain sensor at the time of inspection.


    Click here to download the rebate application.