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Boil Water Notices

Boiled water notices are issued to all properties that are affected. If your address did not receive a door tag or phone call and the address is not on the list below, then your water is safe to drink.

  • Current Boil Water Notices

    Updated 9/19/2019 at 7:47 AM
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    PLEASE NOTE: Be sure to check the Date Rescinded column if you received a Boil Water Notice.

    Date Issued Street Address (Range) Number Connections Work Order Date Rescinded
    September 18, 2019 Hardin Combee Rd 2727-2739 6 3877504  
    September 18, 2019 Canal Dr W 1005 1 3877504  
    September 18, 2019 Buttercup Dr 961-2209 40 3970514  
    September 15, 2019 Valley View Dr 4604 1 3969447 September 19, 2019
    September 15, 2019 Hallam 1212 1 3969447 September 19, 2019
    September 13, 2019 Eastway Dr S 325-108 31 3967970 September 16, 2019
    September 11, 2019 Cleveland Heights Blvd 3520 Entire Complex  3967270 September 13, 2019
    September 11, 2019 Eastway Dr 304-639 40 3967270 September 13, 2019
    September 6, 2019 Canyon Crest Dr 2576-2784 41 3964448 September 8, 2019
    September 6, 2019 Sleepy Hill Oaks St 3440-3405 18 3964317 September 8, 2019
    September 6, 2019 Sleepy Hill Oaks St 3406-3441 18 3964172 September 8, 2019
    September 5, 2019 Oakpark Dr 3157-3219 21 3963996 September 7, 2019
    September 2, 2019 Maple Hill Dr 2010-2342 45 3963334 September 5, 2019
    August 30, 2019 Sylvester Rd 2154-2203 5 3961128 September 2, 2019
    August 29, 2019 Skiff Av 4507-4526 20 3960202 August 31, 2019


  • What is a Boil Water Notice?

    You may receive a "hang tag" or other form of written notice on your front door, or hear a news report on the radio, television, or through social media that a precautionary boil water notice has been issued for your neighborhood. Specific details about the event will be listed on the notice left at your door.  A contact number is also provided for additional information if needed.

  • What is a Precautionary Notice?

    The Polk County Health Department requires a precautionary notice after pressure in the lines drops below a certain level. This is usually caused by a water main break, system maintenance, or problems at the water plant such as a loss of disinfection. By comparison, a mandatory notice is rare and far more serious, and its provisions should be strictly followed.

  • Water Treatment

    A precautionary notice doesn’t necessarily mean something is wrong with the water. It is simply that it’s possible that contaminants may have entered the system. Thus, customers are advised as a precautionary measure to boil tap water for cooking and drinking.

  • Household Treatment Tips

    Boil water for one minute and cool before use. Follow these tips:

    • Pour water back and forth between two containers a few times to avoid a flat taste from boiling.
    • Discard any ice from automatic ice-makers.
    • Avoid contact with cuts or other wounds when bathing. Note that it is OK to use non-boiled water for bathing.
    • Allow the water to run until it is clear before washing clothes.
  • Notice Delivery

    Precautionary boil water notices are usually issued for 48 hours, until tests show the system is definitely clear of contaminants. If you received a notice on your door that an advisory has been issued, you also will receive a hand-delivered notice when the alert has been lifted. If you heard the news through the media, the lift notice will be issued the same way.