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Boil Water Notices


Boiled water notices are issued to all properties that are affected. If your address did not receive a door tag or phone call and are not on the list below, then your water is safe to drink.

  • After Irma: Current Boil Water Notices

    Updated 9/19/2017 at 1:30 PM


    PLEASE NOTE: A number of Boil Water Notices have been LIFTED. Be sure to check the Date Rescinded column if you received a Boil Water Notice.

    Date Issued Street Address (Range) Number Connections Work Order Number Date Rescinded

    September 19, 2017

    9/19/17 Hatteras Point 2105-2116 21 3497481  

    September 14, 2017

    9/14/17 Hartsell Ave 1104-1320 30 3493416  9/16/17
    9/14/17 Collins Lane 2235-2345 8 3492368  9/17/17

    September 13, 2017

    9/13/17 Fish Hatchery Rd  From Ralph Rd to Saddle Creek Road 35+_ 3491427 9/15/17
    9/13/17 Hughs St/ 3343 Saddle Creek ? ? 3491427 9/15/17
    9/13/17 S Webster Ave 733-1048 30 3492284 9/15/17 
    9/13/17 E Garden St 702-809 12 3492536 9/15/17
    9/13/17 Spicewood Dr 719-730 8 3492627 9/15/17

    September 12, 2017

    9/12/17 Colonial Ave 2184-2317 17 3491272 9/14/17
    9/12/17 Hampton Ave  440-404 10 3491272 9/14/17
    9/12/17 Suffolk Circle 2314-2332 5 3491272 9/14/17
    9/12/17 Nansemond Ave 438-416 10 3491272 9/14/17
    9/12/17 Lake Harris Dr 120-216 10 3492016 9/14/17
    9/12/17 Easton Dr 1419 1 3490757 9/15/17 
    9/12/17 Newport Ave 2611-2646 11 3490757 9/15/17 
    9/12/17 E Lemon St 1303-1424 16 3492146 9/15/17
    9/12/17 Dogwood Place 3224-3648 8 3492214 9/14/17

    September 11, 2017

    9/11/17 Hallam 1405 1 3491387 9/14/17
    9/11/17 Luce 4610-4732 19 3491387 9/14/17
    9/11/17 Robinhood Lane N 1342-1389 24 3491387 9/14/17
    9/11/17 Brookwood Drive 804-926 20 3491169 9/13/17
    9/11/17 Hartsell 1055-1320 29 3491169 9/13/17
    9/11/17 Edgewater Beach Drive 1510, 1514, 1518, 1522,1526, 1530 6 3491085 9/14/17
    9/11/17 Meadowbrook Ave 1409-1641 25 3490764 9/13/17
    9/11/17 Donald St 415-435 6 3491898 9/13/17
    9/11/17 Fitzgerald 252-436 9 3491898 9/13/17
    9/11/17 David St 5204-5345 19 3491898 9/13/17
    9/11/17 Martha St 415-437 6 3491898 9/13/17
    9/11/17 Grovecrest Drive 4706-4724 15 3491350 9/13/17
    9/11/17 Grovecrest Loop 2711 1 3491350 9/13/17

    September 9, 2017**

    9/9/17 Amber Lane 3658-3610, 3601-3657 15 3488284 9/14/17

    **This notice was issued prior to the storm and could not collect second day samples due to bad weather.

  • What is a Boil Water Notice?

    You may receive a "hang tag" or other form of written notice on your front door, or hear a news report on the radio, television, or through social media that a precautionary boil water notice has been issued for your neighborhood. Specific details about the event will be listed on the notice left at your door.  A contact number is also provided for additional information if needed.

  • What is a Precautionary Notice?

    The Polk County Health Department requires a precautionary notice after pressure in the lines drops below a certain level. This is usually caused by a water main break, system maintenance, or problems at the water plant such as a loss of disinfection. By comparison, a mandatory notice is rare and far more serious, and its provisions should be strictly followed.

  • Water Treatment

    A precautionary notice doesn’t necessarily mean something is wrong with the water. It is simply that it’s possible that contaminants may have entered the system. Thus, customers are advised as a precautionary measure to boil tap water for cooking and drinking.

  • Household Treatment Tips

    Boil water for one minute and cool before use. Follow these tips:

    • Pour water back and forth between two containers a few times to avoid a flat taste from boiling.
    • Discard any ice from automatic ice-makers.
    • Avoid contact with cuts or other wounds when bathing. Note that it is OK to use non-boiled water for bathing.
    • Allow the water to run until it is clear before washing clothes.
  • Notice Delivery

    Precautionary boil water notices are usually issued for 48 hours, until tests show the system is definitely clear of contaminants. If you received a notice on your door that an advisory has been issued, you also will receive a hand-delivered notice when the alert has been lifted. If you heard the news through the media, the lift notice will be issued the same way.