Contact Us

Boil Water Notices


Boiled water notices are issued to all properties that are affected. If your address did not receive a door tag or phone call and the address is not on the list below, then your water is safe to drink.

  • Current Boil Water Notices

    Updated 11/20/2017 at 8:50 PM


    PLEASE NOTE: Be sure to check the Date Rescinded column if you received a Boil Water Notice.

    Date Issued Street Address (Range) Number Connections Work Order # Date Rescinded

    November 16, 2017

    11/16/17 Weber Pl 5402-5469 19 3595348  11/18/17

    November 15, 2017

    11/15/17 Cockatoo Lp 601-691 17 3594946  11/17/17

    November 12, 2017

    11/12/17 Ray Pl 5328-5329 10 3593590  11/15/17
    11/12/17 Clubhouse Rd 1911 1 3593590  11/15/17

    November 5, 2017

    11/5/17 April St N 4240 1 3572545  11/10/17
    11/5/17 April St E 5902-5936 16 3572545  11/10/17
    11/5/17 April St S 4021-4039 16 3572545  11/10/17

    November 1, 2017

    11/1/17 Anderson Av 1104-1109 4 3530075  11/3/17
  • What is a Boil Water Notice?

    You may receive a "hang tag" or other form of written notice on your front door, or hear a news report on the radio, television, or through social media that a precautionary boil water notice has been issued for your neighborhood. Specific details about the event will be listed on the notice left at your door.  A contact number is also provided for additional information if needed.

  • What is a Precautionary Notice?

    The Polk County Health Department requires a precautionary notice after pressure in the lines drops below a certain level. This is usually caused by a water main break, system maintenance, or problems at the water plant such as a loss of disinfection. By comparison, a mandatory notice is rare and far more serious, and its provisions should be strictly followed.

  • Water Treatment

    A precautionary notice doesn’t necessarily mean something is wrong with the water. It is simply that it’s possible that contaminants may have entered the system. Thus, customers are advised as a precautionary measure to boil tap water for cooking and drinking.

  • Household Treatment Tips

    Boil water for one minute and cool before use. Follow these tips:

    • Pour water back and forth between two containers a few times to avoid a flat taste from boiling.
    • Discard any ice from automatic ice-makers.
    • Avoid contact with cuts or other wounds when bathing. Note that it is OK to use non-boiled water for bathing.
    • Allow the water to run until it is clear before washing clothes.
  • Notice Delivery

    Precautionary boil water notices are usually issued for 48 hours, until tests show the system is definitely clear of contaminants. If you received a notice on your door that an advisory has been issued, you also will receive a hand-delivered notice when the alert has been lifted. If you heard the news through the media, the lift notice will be issued the same way.