iMS How-Tos

• iMS Business Tax Receipt (BTR) Application

  iMS Business Tax Receipt (BTR) Application

  **Please contact the Business Tax office prior to filling out the application if you have already not done so**

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  You can apply here:

  

  Main Office

  Business Tax Office
  228 S Massachusetts Avenue
  Lakeland, FL  33801
  863.834.6025

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• iMS New User Account Creation

  iMS New User Account Creation

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  • Please go to our portal https://ims.lakelandgov.net/ims/Account/Login

  • Create a new user Login

  

  

  • You will receive a validation email once the first part is completed. Please login to your email and click on the “Validate Email” button.

  

  • Once you’ve validated the account, this will take you back to the main iMS portal page, continue to login with your newly created username and password.

  

  • You will be asked to finish completing your personal information for your new user login.

  • Once you’ve completed the new user login creation, you will land on a screen that looks like this. Here you can search for your Business Tax Receipt (BTR) account by typing the account number on the search bar.

  

  • To manually link your account to your new user login, please reach out to the business tax office team at BusinessTaxOffice@LakelandGov.Net or by calling 863-834-6025 and ask for the account pin number, as well as instructions on how to manually link account.