| Contact Name |
Phone # |
Remarks |
| Health Benefits Office General Number |
863.834.6797 |
City of Lakeland |
| Stephen Delfino |
863.834.6768 |
City of Lakeland |
| Winsome Jackson |
863.834.6736 |
City of Lakeland |
| Dylan Orth |
863.834.6798 |
City of Lakeland |
| Sophie Nieves |
863.834.8890 |
City of Lakeland |
| Medical - United HealthCare (UHC) |
|
|
| Medical Customer Service |
800.377.5108 |
For Enrollees to discuss claims and benefits.
Use your UHC Identification Card information |
| Pharmacy - UHC OptumRx Customer Service |
800.377.5108 |
For Enrollees to discuss general pharmacy issues
i.e. formulary items. Use your UHC ID Card info. |
| UHC Advocate4Me for Members |
800.377.5108 |
For Enrollees to discuss plan benefits, claims issues,
recent diagnosis and where to go for care.
Use the UHC ID Card Information. |
| Flexible Spending and/or Dependent Care |
866.755.2648 |
For Enrollees to discuss Flexible Spending Claims
issues/coverage.
Use your UHC Identification Card information. |
| Dental |
|
|
| Humana |
800.233.4013 |
For Enrollees, go to Humana.com/register and "Get Started," click on All Other Members. Enter you SSN, Date of Birth, and Zip Code. |
| |
|
|
| Vision |
|
|
| Humana |
877.398.2980 |
For a complete list of in-network providers near you. |
| |
|
|
| Employee Assistance Program |
|
|
| ComPysch |
866.606.6344 |
For Enrollees - Upon calling let the representative know you are
with City of Lakeland and if it is a crisis.
Use the Sponsor's SSN. |
| |
|
|
| Accident &/or Critical Illness |
|
|
| United Health Care |
800.421.0344 |
Access you certificate online at myuhcfp.com, on the Home Page, click on "Member Login." |
| |
|
|
