| Contact Name |
Phone # |
Remarks |
| Health Benefits Office General Number |
863.834.6797 |
City of Lakeland |
| Gwen Hardy |
863.834.6768 |
City of Lakeland |
| Winsome Jackson |
863.834.6736 |
City of Lakeland |
| Dylan Orth |
863.834.6798 |
City of Lakeland |
| Sophie Nieves |
863.834.8890 |
City of Lakeland |
| Medical - United HealthCare (UHC) |
|
|
| Medical Customer Service |
800.377.5108 |
For Enrollees to discuss claims and benefits.
Use your UHC Identification Card information |
| Pharmacy - UHC OptumRx Customer Service |
800.377.5108 |
For Enrollees to discuss general pharmacy issues
i.e. formulary items. Use your UHC ID Card info. |
| UHC Advocate4Me for Members |
800.377.5108 |
For Enrollees to discuss plan benefits, claims issues,
recent diagnosis and where to go for care.
Use the UHC ID Card Information. |
| Medical Authorization Number for Providers |
800.711.4555 |
For Providers to Discuss with UHC (Peer to Peer) to obtain
authorization for MRIs/other medical procedures. |
| Pharmacy Authorization Number for Providers |
800.788.7871 |
For Providers to Discuss with UHC (Peer to Peer)
to obtain authorization for medications. |
| Pharmacy - UHC OptumRx Specialty Pharmacy |
888.739.5820 |
For Enrollee's to discuss Specialty Pharmacy Orders.
Use your UHC Identification Card information |
| Flexible Spending and/or Dependent Care |
866.755.2648 |
For Enrollees to discuss Flexible Spending Claims
issues/coverage.
Use your UHC Identification Card information. |
| UHC Nurse Line |
800.846.4678 |
For Enrollees.
Use your UHC Identification Card information. |
| Dental |
|
|
| Dental - Humana |
800.342.5209 |
For Enrollees, go to Humana.com/register and "Get Started," click on All Other Members. Enter you SSN, Date of Birth, and Zip Code. |
| |
|
|
| Vision |
|
|
| EyeMed |
866.804.0982 |
For a complete list of in-network providers near you, use our Enhanced Provider Locator on EyeMed.com or simply call. |
| |
|
|
| Employee Assistance Program |
|
|
| ComPysch |
866.606.6344 |
For Enrollees - Upon calling let the representative know you are
with City of Lakeland and if it is a crisis.
Use the Sponsor's SSN. |
| |
|
|
| Accident &/or Critical Illness |
|
|
| MetLife for Accident, Hospital Indemnity, and/or Critical Illness |
800.438.6388 |
Access you certificate online at www.metlife.com/mybenefits, on the Home Page, click on "Register Now." |
| |
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