Benefits Contacts
| Contact Name | Phone # | Remarks |
| Health Benefits Office General Number | 863.834.6797 | City of Lakeland |
| Sharon Osburn | 863.834.6768 | City of Lakeland |
| Villa Dean Governor | 863.834.6736 | City of Lakeland |
| Bryan Riley | 863.834.6795 | City of Lakeland |
| Mike Cottongim | 863.834.8890 | City of Lakeland |
| Medical - United HealthCare (UHC) | ||
| Medical Customer Service | 800.377.5108 | For Enrollees to discuss claims and benefits. Use your UHC Identification Card information |
| Pharmacy - UHC OptumRx Customer Service | 800.377.5108 | For Enrollees to discuss general pharmacy issues i.e. formulary items. Use your UHC ID Card info. |
| UHC Advocate4Me for Members | 800.377.5108 | For Enrollees to discuss plan benefits, claims issues, recent diagnosis and where to go for care. Use the UHC ID Card Information. |
| Medical Authorization Number for Providers | 800.711.4555 | For Providers to Discuss with UHC (Peer to Peer) to obtain authorization for MRIs/other medical procedures. |
| Pharmacy Authorization Number for Providers | 800.788.7871 | For Providers to Discuss with UHC (Peer to Peer) to obtain authorization for medications. |
| Pharmacy - UHC OptumRx Specialty Pharmacy | 888.739.5820 | For Enrollee's to discuss Specialty Pharmacy Orders. Use your UHC Identification Card information |
| Flexible Spending and/or Dependent Care | 866.755.2648 | For Enrollees to discuss Flexible Spending Claims issues/coverage. Use your UHC Identification Card information. |
| UHC Nurse Line | 800.846.4678 | For Enrollees. Use your UHC Identification Card information. |
| UHC On-Site Representative, Lena Chambers | 863.834.5736 | UHC On-Site located at 520 N Lake Parker Avenue (Health Benefits) - Discuss Claims/Pharmacy items |
| Dental | ||
| Dental - Humana | 800.342.5209 | For Enrollees. Use your Humana Dental Card Information. If not available, provide sponsor's SSN. |
| Vision | ||
| Vision Service Provider (VSP) | 800.877.2052 | For Enrollees - Generally VSP doesn't provide Vision Card. Use Sponsor's Employee ID Number with four zeros (i.e. 000011111) and let the Customer Service Representative know if you are Union, Active Employee, or Retiree. |
| Employee Assistance Program | ||
| ComPysch | 866.606.6344 | For Enrollees - Upon calling let the representative know you are with City of Lakeland and if it is a crisis. Use the Sponsor's SSN. |
| Accident &/or Critical Illness | ||
| Trustmark for Accident and/or Critical Illness | 800.541.3446 | For Enrollees to discuss their accident and/or critical illness benefit. If you don't have the policy number, you will need to provide your SSN. |
| Hospital Indemnity | ||
| Unum - Hospital Indemnity | 866.679.3054 | For Enrollees to discuss their Hospital Indemnity benefit. If you don't have the policy number, you will need to provide your SSN. |