Boil Water Notices

Boiled water notices are issued to all properties that are affected. If your address did not receive a door tag or phone call and the address is not on the list below, then your water is safe to drink.

• Current Boil Water Notices

  Updated 9/26/2021 at  2:42 PM

  
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  PLEASE NOTE: Be sure to check the Date Rescinded column if you received a Boil Water Notice.

  Date Issued	Street	Address (Range)	Work Order	Date Rescinded
  9/25/2021	Sutton Rd	1060-1217	4287285	September 26. 2021
  9/25/2021	N Galloway Rd	1150-1156	4287285	September 26. 2021
  9/24/2021	W Parker St	2306-2335	4366304	September 26. 2021
  9/24/2021	Handley Bl	1512 & 1518	4366160
  9/24/2021	Martin Av	2620	4366160
  9/23/2021	Burgundy Pl	4631-4749	4118577	September 25. 2021
  9/23/2021	Luce Rd	4610-4732	4118577	September 25. 2021
  9/23/2021	Robinhood Ln S	ALL	4118577	September 25. 2021
  9/23/2021	Robinhood Ln N	ALL	4118577	September 25. 2021
  9/22/2021	Lakeland Hills Bl	4012	4365037	September 24. 2021
  9/21/2021	E Edgewood Dr	1815 - 1621	4364883	September 23. 2021
  9/11/2021	Iowa Rd	2905-2948	4360785	September 13. 2021
  9/11/2021	Ellis Av	3005-3048	4360785	September 13. 2021
  9/11/2021	Otto Dr	3104-3160	4360265	September 13. 2021
  9/10/2021	Thomas St	634-729	4359904	September 13. 2021
  9/10/2021	Kettles Av	1502-1537	4359904	September 13. 2021
  9/10/2021	13th St W	633-723	4359904	September 13. 2021
  9/10/2021	14th St W	636-723	4359904	September 13. 2021
  9/10/2021	Meadowbrook Av	1702–1736	4359392	September 11. 2021
  9/8/2021	Reynolds Rd	1610 (Lots 81-100 & 121-140	4358488	September 10. 2021
  9/8/2021	Sylvester Rd	1729-1809	4358819	September 10. 2021
  9/8/2021	Meadowbrook Av	1802-1831	4358819	September 10. 2021
  9/8/2021	Vousden Ln	2904-3020	4334776	September 10. 2021
  9/8/2021	Woodburn Lp E	3821-3923	4358776	September 11. 2021
  9/8/2021	E Edgewood Dr	2020 (Apts. 1-72)	4358635	September 10. 2021
  9/7/2021	Everett St	2410-2503	4358267	September 9. 2021
  9/7/2021	Eastside Dr	600-646	4358267	September 9. 2021
  9/7/2021	N Combee Rd	647-830	4358267	September 9. 2021
  9/7/2021	E Rd 92	2610-2658	4358267	September 9. 2021
  9/7/2021	Woodburn Lp E	3823-3923	4358485	September 11. 2021
  9/7/2021	Woodburn Lp S	2129-2141	4358485	September 11. 2021
  9/7/2021	Periwinkle Ct	1305-1440	4358276	September 9. 2021
  9/7/2021	Primrose Ct	1303-1363	4358276	September 9. 2021
  9/7/2021	Wildflower Dr	4811-4955	4358276	September 9. 2021
  9/2/2021	Smithfield Cr S	2110-2131	4356440	September 6, 2021
  9/2/2021	Smithfield Pl	2110-2127	4356440	September 6, 2021
  9/2/2021	Smithfield Cr E	1602-1634	4356440	September 6, 2021
  9/2/2021	Smithfield Cr W	1603-1535	4356440	September 6, 2021
  9/2/2021	Crystal Lk Dr S	2100-2236	4356440	September 6, 2021
  9/1/2021	Morton Ct	4279 - 4285	4355835	September 6, 2021

   

• What is a Boil Water Notice?

  On April 30th, City of Lakeland Water Utilities implemented a new way that embraces technology to notify customers when important events happen like: Precautionary Boil Water Notices, Planned Water Outages, etc.

  For the past several decades, City of Lakeland crews would manually hang a notice called a door hanger on the front doors of impacted customers. This system is antiquated and a common complaint from customers is that they don’t typically use the front door and may enter through the garage or a side door. Since April 30, 2021, those types of notifications are being sent directly to the customer through a phone call, text message, or email that is associated with the customer’s Water Utility account.

  Bill Anderson, Director of Water Utilities said, “Notification systems using the latest technology have been around and used by some of our neighboring communities for years. I’m excited that we will be adopting this type of direct contact method going forward. We want our customers to be safe and know the issues that may be impacting them. A direct contact method almost like the reverse 911 systems is a much better way to keep our citizens informed compared to a door hanger that oftentimes is missed by the customer.”

  To ensure utility customers continue to receive important notifications, it is critical that each customer provide Lakeland Electric Customer Service with their contact information and update it when necessary. This can be done through the Customer Portal at LakelandElectric.com or by contacting Lakeland Electric Customer Service at 863.834.9535.

  Customers impacted by a notification message will receive it in the following order:

  1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
  2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
  3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

  
  During this notification process, customers will be asked to confirm receipt of the message. If a customer does not confirm receipt of the notification, their next contact method will be used to inform them of this notification. Once a customer confirms, the system will stop and recognize receipt of the notification.

  These important messages will inform the impacted customer of the situation and reason for notification. At no time, will these notifications ask for any personal information or request payment. Customers reached by phone or text will be asked to respond by pressing a confirmation code so the system recognizes the customer was reached and the notification message was delivered.

   

• What is a Precautionary Notice?

  The Polk County Health Department requires a precautionary notice after pressure in the lines drops below a certain level. This is usually caused by a water main break, system maintenance, or problems at the water plant such as a loss of disinfection. By comparison, a mandatory notice is rare and far more serious, and its provisions should be strictly followed.

• Water Treatment

  A precautionary notice doesn’t necessarily mean something is wrong with the water. It is simply that it’s possible that contaminants may have entered the system. Thus, customers are advised as a precautionary measure to boil tap water for cooking and drinking.

• Household Treatment Tips

  Boil water for one minute and cool before use. Follow these tips:

  • Pour water back and forth between two containers a few times to avoid a flat taste from boiling.
  • Discard any ice from automatic ice-makers.
  • Avoid contact with cuts or other wounds when bathing. Note that it is OK to use non-boiled water for bathing.
  • Allow the water to run until it is clear before washing clothes.
• Notice Delivery

  Precautionary boil water notices are usually issued for 48 hours, until tests show the system is definitely clear of contaminants.

  Customers impacted by a notification message will receive the lift notice in the same manner.  Precautionary Boil Water notices and Lift notices will be delivered in the following order:

  1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
  2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
  3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

  For additional Precautionary Boil Water Notice or Water Quality questions please call (863) 834-6802.