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Boil Water Notices


Boiled water notices are issued to all properties that are affected. If your address did not receive a door tag or phone call and the address is not on the list below, then your water is safe to drink.

  • Current Boil Water Notices

    Updated 9/26/2021 at  2:42 PM


    If viewing on mobile, you may need to turn your device to landscape view.


    PLEASE NOTE: Be sure to check the Date Rescinded column if you received a Boil Water Notice.

    Date Issued Street Address (Range) Work Order Date Rescinded
    9/25/2021 Sutton Rd 1060-1217 4287285 September 26. 2021  
    9/25/2021 N Galloway Rd 1150-1156 4287285 September 26. 2021  
    9/24/2021 W Parker St 2306-2335 4366304 September 26. 2021   
    9/24/2021 Handley Bl 1512 & 1518 4366160  
    9/24/2021 Martin Av 2620 4366160  
    9/23/2021 Burgundy Pl 4631-4749 4118577 September 25. 2021  
    9/23/2021 Luce Rd 4610-4732 4118577 September 25. 2021  
    9/23/2021 Robinhood Ln S ALL 4118577  September 25. 2021 
    9/23/2021 Robinhood Ln N ALL 4118577 September 25. 2021  
    9/22/2021 Lakeland Hills Bl 4012 4365037 September 24. 2021 
    9/21/2021 E Edgewood Dr 1815 - 1621 4364883 September 23. 2021 
    9/11/2021 Iowa Rd 2905-2948 4360785 September 13. 2021 
    9/11/2021 Ellis Av 3005-3048 4360785 September 13. 2021 
    9/11/2021 Otto Dr 3104-3160 4360265 September 13. 2021 
    9/10/2021 Thomas St 634-729 4359904 September 13. 2021 
    9/10/2021 Kettles Av 1502-1537 4359904 September 13. 2021 
    9/10/2021 13th St W 633-723 4359904 September 13. 2021 
    9/10/2021 14th St W 636-723 4359904 September 13. 2021 
    9/10/2021 Meadowbrook Av 1702–1736 4359392 September 11. 2021  
    9/8/2021 Reynolds Rd 1610 (Lots 81-100 & 121-140 4358488 September 10. 2021 
    9/8/2021 Sylvester Rd 1729-1809 4358819  September 10. 2021 
    9/8/2021 Meadowbrook Av 1802-1831 4358819 September 10. 2021  
    9/8/2021 Vousden Ln 2904-3020 4334776 September 10. 2021 
    9/8/2021 Woodburn Lp E 3821-3923 4358776 September 11. 2021  
    9/8/2021 E Edgewood Dr 2020 (Apts. 1-72) 4358635 September 10. 2021 
    9/7/2021 Everett St 2410-2503 4358267 September 9. 2021 
    9/7/2021 Eastside Dr 600-646 4358267  September 9. 2021
    9/7/2021 N Combee Rd 647-830 4358267 September 9. 2021 
    9/7/2021 E Rd 92 2610-2658 4358267 September 9. 2021
    9/7/2021 Woodburn Lp E 3823-3923 4358485 September 11. 2021   
    9/7/2021 Woodburn Lp S 2129-2141 4358485 September 11. 2021   
    9/7/2021 Periwinkle Ct 1305-1440 4358276 September 9. 2021 
    9/7/2021 Primrose Ct 1303-1363 4358276 September 9. 2021 
    9/7/2021 Wildflower Dr 4811-4955 4358276  September 9. 2021
    9/2/2021 Smithfield Cr S 2110-2131 4356440   September 6, 2021
    9/2/2021 Smithfield Pl 2110-2127 4356440  September 6, 2021 
    9/2/2021 Smithfield Cr E 1602-1634 4356440   September 6, 2021
    9/2/2021 Smithfield Cr W 1603-1535 4356440   September 6, 2021
    9/2/2021 Crystal Lk Dr S 2100-2236 4356440  September 6, 2021 
    9/1/2021 Morton Ct 4279 - 4285 4355835  September 6, 2021

     

  • What is a Boil Water Notice?

    On April 30th, City of Lakeland Water Utilities implemented a new way that embraces technology to notify customers when important events happen like: Precautionary Boil Water Notices, Planned Water Outages, etc.

    For the past several decades, City of Lakeland crews would manually hang a notice called a door hanger on the front doors of impacted customers. This system is antiquated and a common complaint from customers is that they don’t typically use the front door and may enter through the garage or a side door. Since April 30, 2021, those types of notifications are being sent directly to the customer through a phone call, text message, or email that is associated with the customer’s Water Utility account.

    Bill Anderson, Director of Water Utilities said, “Notification systems using the latest technology have been around and used by some of our neighboring communities for years. I’m excited that we will be adopting this type of direct contact method going forward. We want our customers to be safe and know the issues that may be impacting them. A direct contact method almost like the reverse 911 systems is a much better way to keep our citizens informed compared to a door hanger that oftentimes is missed by the customer.”

    To ensure utility customers continue to receive important notifications, it is critical that each customer provide Lakeland Electric Customer Service with their contact information and update it when necessary. This can be done through the Customer Portal at LakelandElectric.com or by contacting Lakeland Electric Customer Service at 863.834.9535.

    Customers impacted by a notification message will receive it in the following order:

    1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
    2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
    3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.


    During this notification process, customers will be asked to confirm receipt of the message. If a customer does not confirm receipt of the notification, their next contact method will be used to inform them of this notification. Once a customer confirms, the system will stop and recognize receipt of the notification.

    These important messages will inform the impacted customer of the situation and reason for notification. At no time, will these notifications ask for any personal information or request payment. Customers reached by phone or text will be asked to respond by pressing a confirmation code so the system recognizes the customer was reached and the notification message was delivered.

     

  • What is a Precautionary Notice?

    The Polk County Health Department requires a precautionary notice after pressure in the lines drops below a certain level. This is usually caused by a water main break, system maintenance, or problems at the water plant such as a loss of disinfection. By comparison, a mandatory notice is rare and far more serious, and its provisions should be strictly followed.

  • Water Treatment

    A precautionary notice doesn’t necessarily mean something is wrong with the water. It is simply that it’s possible that contaminants may have entered the system. Thus, customers are advised as a precautionary measure to boil tap water for cooking and drinking.

  • Household Treatment Tips

    Boil water for one minute and cool before use. Follow these tips:

    • Pour water back and forth between two containers a few times to avoid a flat taste from boiling.
    • Discard any ice from automatic ice-makers.
    • Avoid contact with cuts or other wounds when bathing. Note that it is OK to use non-boiled water for bathing.
    • Allow the water to run until it is clear before washing clothes.
  • Notice Delivery

    Precautionary boil water notices are usually issued for 48 hours, until tests show the system is definitely clear of contaminants.

    Customers impacted by a notification message will receive the lift notice in the same manner.  Precautionary Boil Water notices and Lift notices will be delivered in the following order:

    1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
    2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
    3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

    For additional Precautionary Boil Water Notice or Water Quality questions please call (863) 834-6802.