Boil Water Notices

Boiled water notices are issued to all properties that are affected. If your address did not receive a door tag or phone call and the address is not on the list below, then your water is safe to drink.

• Current Boil Water Notices

  Updated 5/12/2021 at  3:48 PM

  
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  PLEASE NOTE: Be sure to check the Date Rescinded column if you received a Boil Water Notice.

  Date Issued	Street	Address (Range)	Number Connections	Work Order	Date Rescinded
  5/12/2021	Kendrick Ln	1831-2010	15	4212702
  5/12/2021	S Gachet Bl	4829-4927	18	4238064
  5/11/2021	Shade Tree Ln	4004-4191	178	4295440	May 12, 2021
  5/11/2021	Winding Vine Dr	4005-4229	178	4295440	May 12, 2021
  5/10/2021	Pineberry St	1604-1644	16	4297293	May 12, 2021
  5/9/2021	Hilson Dr	3410-3495	26	4297149	May 11, 2021
  5/9/2021	Lake in the Woods	5144,5149,5155,5156,5161,5167,5180,5190	8	4297157	May 11, 2021
  5/7/2021	N Fern St	304	1	4295464	May 9, 2021
  5/7/2021	E Rose St	1330	1	4295464	May 9, 2021
  5/7/2021	Trimble Dr	1101-1129	21	4295465	May 9, 2021
  5/7/2021	Enchanted Dr	1102-1130	21	4295465	May 9, 2021
  5/6/2021	Beech Av	920, 928	2	4295389	May 8, 2021
  5/6/2021	Josephine St	1303-1313	6	4295389	May 8, 2021
  5/5/2021	Amos Av	1403-1455	16	4293066	May 7, 2021
  5/5/2021	Whitehurst St	638-831	23	4293066	May 7, 2021
  5/4/2021	S Florida Av (East Side Only)	5316-5388	12	4293431	May 6, 2021
  5/1/2021	Yellowtail Loop	5005-5060	20	4291484	May 3, 2021
  5/1/2021	Lakeland Highlands	6150	83	4291339	May 3, 2021
  5/1/2021	Glen Heights Pl	2101-2148	83	4291339	May 3, 2021
  5/1/2021	Groveglen Cr	2205-2248	83	4291339	May 3, 2021
  5/1/2021	Groveglen Ct	2204-2250	83	4291339	May 3, 2021
  5/1/2021	Gove Glen S	2103-2151	83	4291339	May 3, 2021
  5/1/2021	Grove Glen N	2105-2154	83	4291339	May 3, 2021
  April 29, 2021	Marywood Pl S	406-443	36	4291280	May 2, 2021
  April 29, 2021	Marywood Pl W	348, 384, 385, 386	4	4291280	May 2, 2021
  April 29, 2021	Idlewood Ln	5114-5144	13	4283680	May 2, 2021
  April 29, 2021	W 3rd St	604-613	4	4291238	May 2, 2021
  April 28, 2021	Old Combee Rd	2306-2384	17	4291015	May 2, 2021
  April 28, 2021	Cordova Cr W	1804-2130	17	4290868	May 2, 2021
  April 27, 2021	Ruby St	1117-1152	15	4290027	April 29, 2021
  April 27, 2021	Antigua Ct	5101-5118	28	4290580	April 29, 2021
  April 27, 2021	St Vincent Te	3307-3385	28	4290580	April 29, 2021
  April 26, 2021	Woodwind Hills Ln	2623-2663	9	4290578	April 29, 2021
  April 26, 2021	Highlands Vue Parkway	2411-2585	34	4290575	April 29, 2021
  April 23, 2021	Unitah Ave	1104-1710	95	4283710	April 26, 2021
  April 22, 2021	Swindell Rd	2701	1	4287050	April 26, 2021

   

• What is a Boil Water Notice?

  Starting April 30th, City of Lakeland Water Utilities will implement a new way that embraces technology to notify customers when important events happen like: Precautionary Boil Water Notices, Planned Water Outages, etc.

  For the past several decades, City of Lakeland crews would manually hang a notice called a door hanger on the front doors of impacted customers. This system is antiquated and a common complaint from customers is that they don’t typically use the front door and may enter through the garage or a side door. On April 30, 2021, these types of notifications will be sent directly to the customer through a phone call, text message, or email that is associated with the customer’s Water Utility account.

  Bill Anderson, Director of Water Utilities said, “Notification systems using the latest technology have been around and used by some of our neighboring communities for years. I’m excited that we will be adopting this type of direct contact method going forward. We want our customers to be safe and know the issues that may be impacting them. A direct contact method almost like the reverse 911 systems is a much better way to keep our citizens informed compared to a door hanger that oftentimes is missed by the customer.”

  To ensure utility customers continue to receive important notifications, it is critical that each customer provide Lakeland Electric Customer Service with their contact information and update it when necessary. This can be done through the Customer Portal at LakelandElectric.com or by contacting Lakeland Electric Customer Service at 863.834.9535.

  Customers impacted by a notification message will receive it in the following order:

  1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
  2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
  3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

  
  During this notification process, customers will be asked to confirm receipt of the message. If a customer does not confirm receipt of the notification, their next contact method will be used to inform them of this notification. Once a customer confirms, the system will stop and recognize receipt of the notification.

  These important messages will inform the impacted customer of the situation and reason for notification. At no time, will these notifications ask for any personal information or request payment. Customers reached by phone or text will be asked to respond by pressing a confirmation code so the system recognizes the customer was reached and the notification message was delivered.

   

• What is a Precautionary Notice?

  The Polk County Health Department requires a precautionary notice after pressure in the lines drops below a certain level. This is usually caused by a water main break, system maintenance, or problems at the water plant such as a loss of disinfection. By comparison, a mandatory notice is rare and far more serious, and its provisions should be strictly followed.

• Water Treatment

  A precautionary notice doesn’t necessarily mean something is wrong with the water. It is simply that it’s possible that contaminants may have entered the system. Thus, customers are advised as a precautionary measure to boil tap water for cooking and drinking.

• Household Treatment Tips

  Boil water for one minute and cool before use. Follow these tips:

  • Pour water back and forth between two containers a few times to avoid a flat taste from boiling.
  • Discard any ice from automatic ice-makers.
  • Avoid contact with cuts or other wounds when bathing. Note that it is OK to use non-boiled water for bathing.
  • Allow the water to run until it is clear before washing clothes.
• Notice Delivery

  Precautionary boil water notices are usually issued for 48 hours, until tests show the system is definitely clear of contaminants.

  Customers impacted by a notification message will receive the lift notice in the same manner.  Precautionary Boil Water notices and Lift notices will be delivered in the following order:

  1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
  2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
  3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

  For additional Precautionary Boil Water Notice or Water Quality questions please call (863) 834-6802.