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Boil Water Notices


Boiled water notices are issued to all properties that are affected. If your address did not receive a door tag or phone call and the address is not on the list below, then your water is safe to drink.

  • Current Boil Water Notices

    Updated 5/12/2021 at  3:48 PM


    If viewing on mobile, you may need to turn your device to landscape view.


    PLEASE NOTE: Be sure to check the Date Rescinded column if you received a Boil Water Notice.

    Date Issued Street Address (Range) Number Connections Work Order Date Rescinded
    5/12/2021 Kendrick Ln 1831-2010 15 4212702  
    5/12/2021 S Gachet Bl 4829-4927 18 4238064  
    5/11/2021 Shade Tree Ln 4004-4191 178 4295440 May 12, 2021  
    5/11/2021 Winding Vine Dr 4005-4229 178 4295440 May 12, 2021  
    5/10/2021 Pineberry St 1604-1644 16 4297293 May 12, 2021 
    5/9/2021 Hilson Dr 3410-3495 26 4297149 May 11, 2021 
    5/9/2021 Lake in the Woods 5144,5149,5155,5156,5161,5167,5180,5190 8 4297157 May 11, 2021 
    5/7/2021 N Fern St 304 1 4295464 May 9, 2021 
    5/7/2021 E Rose St 1330  1 4295464 May 9, 2021 
    5/7/2021 Trimble Dr 1101-1129 21 4295465 May 9, 2021 
    5/7/2021 Enchanted Dr 1102-1130 21 4295465 May 9, 2021 
    5/6/2021 Beech Av 920, 928 2 4295389 May 8, 2021   
    5/6/2021 Josephine St 1303-1313 6 4295389 May 8, 2021  
    5/5/2021 Amos Av 1403-1455 16 4293066 May 7, 2021 
    5/5/2021 Whitehurst St 638-831 23 4293066 May 7, 2021
    5/4/2021 S Florida Av (East Side Only) 5316-5388 12 4293431 May 6, 2021    
    5/1/2021 Yellowtail Loop 5005-5060 20 4291484 May 3, 2021   
    5/1/2021 Lakeland Highlands 6150 83 4291339 May 3, 2021   
    5/1/2021 Glen Heights Pl 2101-2148 83 4291339 May 3, 2021   
    5/1/2021 Groveglen Cr 2205-2248 83 4291339 May 3, 2021   
    5/1/2021 Groveglen Ct 2204-2250 83 4291339 May 3, 2021   
    5/1/2021 Gove Glen S 2103-2151 83 4291339 May 3, 2021   
    5/1/2021 Grove Glen N 2105-2154 83 4291339 May 3, 2021  
    April 29, 2021 Marywood Pl S 406-443 36 4291280 May 2, 2021 
    April 29, 2021 Marywood Pl W 348, 384, 385, 386 4 4291280 May 2, 2021
    April 29, 2021 Idlewood Ln 5114-5144 13 4283680 May 2, 2021  
    April 29, 2021 W 3rd St 604-613 4 4291238 May 2, 2021 
    April 28, 2021 Old Combee Rd 2306-2384 17 4291015 May 2, 2021 
    April 28, 2021 Cordova Cr W 1804-2130 17 4290868 May 2, 2021 
    April 27, 2021 Ruby St 1117-1152 15 4290027 April 29, 2021 
    April 27, 2021 Antigua Ct 5101-5118 28 4290580 April 29, 2021 
    April 27, 2021 St Vincent Te 3307-3385 28 4290580 April 29, 2021
    April 26, 2021 Woodwind Hills Ln 2623-2663 9 4290578 April 29, 2021
    April 26, 2021 Highlands Vue Parkway 2411-2585 34 4290575 April 29, 2021 
    April 23, 2021 Unitah Ave 1104-1710 95 4283710 April 26, 2021   
    April 22, 2021 Swindell Rd 2701 1 4287050 April 26, 2021  

     

  • What is a Boil Water Notice?

    Starting April 30th, City of Lakeland Water Utilities will implement a new way that embraces technology to notify customers when important events happen like: Precautionary Boil Water Notices, Planned Water Outages, etc.

    For the past several decades, City of Lakeland crews would manually hang a notice called a door hanger on the front doors of impacted customers. This system is antiquated and a common complaint from customers is that they don’t typically use the front door and may enter through the garage or a side door. On April 30, 2021, these types of notifications will be sent directly to the customer through a phone call, text message, or email that is associated with the customer’s Water Utility account.

    Bill Anderson, Director of Water Utilities said, “Notification systems using the latest technology have been around and used by some of our neighboring communities for years. I’m excited that we will be adopting this type of direct contact method going forward. We want our customers to be safe and know the issues that may be impacting them. A direct contact method almost like the reverse 911 systems is a much better way to keep our citizens informed compared to a door hanger that oftentimes is missed by the customer.”

    To ensure utility customers continue to receive important notifications, it is critical that each customer provide Lakeland Electric Customer Service with their contact information and update it when necessary. This can be done through the Customer Portal at LakelandElectric.com or by contacting Lakeland Electric Customer Service at 863.834.9535.

    Customers impacted by a notification message will receive it in the following order:

    1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
    2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
    3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.


    During this notification process, customers will be asked to confirm receipt of the message. If a customer does not confirm receipt of the notification, their next contact method will be used to inform them of this notification. Once a customer confirms, the system will stop and recognize receipt of the notification.

    These important messages will inform the impacted customer of the situation and reason for notification. At no time, will these notifications ask for any personal information or request payment. Customers reached by phone or text will be asked to respond by pressing a confirmation code so the system recognizes the customer was reached and the notification message was delivered.

     

  • What is a Precautionary Notice?

    The Polk County Health Department requires a precautionary notice after pressure in the lines drops below a certain level. This is usually caused by a water main break, system maintenance, or problems at the water plant such as a loss of disinfection. By comparison, a mandatory notice is rare and far more serious, and its provisions should be strictly followed.

  • Water Treatment

    A precautionary notice doesn’t necessarily mean something is wrong with the water. It is simply that it’s possible that contaminants may have entered the system. Thus, customers are advised as a precautionary measure to boil tap water for cooking and drinking.

  • Household Treatment Tips

    Boil water for one minute and cool before use. Follow these tips:

    • Pour water back and forth between two containers a few times to avoid a flat taste from boiling.
    • Discard any ice from automatic ice-makers.
    • Avoid contact with cuts or other wounds when bathing. Note that it is OK to use non-boiled water for bathing.
    • Allow the water to run until it is clear before washing clothes.
  • Notice Delivery

    Precautionary boil water notices are usually issued for 48 hours, until tests show the system is definitely clear of contaminants.

    Customers impacted by a notification message will receive the lift notice in the same manner.  Precautionary Boil Water notices and Lift notices will be delivered in the following order:

    1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
    2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
    3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

    For additional Precautionary Boil Water Notice or Water Quality questions please call (863) 834-6802.