Boil Water Notices

Boiled water notices are issued to all properties that are affected. If your address did not receive a door tag or phone call and the address is not on the list below, then your water is safe to drink.

• Current Boil Water Notices

  Updated 1/26/2022 at  10:53 am.  

   

  
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  PLEASE NOTE: Be sure to check the Date Rescinded column if you received a Boil Water Notice.

  Date Issued	Street Name	Address Range	Work Order	Date Rescinded
  1/25/2022	Whistlewood Circle	3981-4056	4418666
  1/25/2022	Plateau Ave	719-918	4413588
  1/24/2022	E Park St	505-620	4418401	January 26, 2022
  1/24/2022	Deep Creek Dr	1936-2021	4418411	January 26, 2022
  1/21/2022	Robin Rd	604, 608, 612, 616, 620, 624, 633	4413902	January 23, 2022
  1/20/2022	Laurel Glen Dr	2410-2500	4416255	January 22, 2022
  1/20/2022	Laurel Glen Pl	1701-1787	4416255	January 22,2022
  1/20/2022	Azalea St	114-228	4415871	January 21, 2022
  1/18/2022	Candlewood Dr	1125-1241	4415711	January 20, 2022
  1/17/2022	Lee Ave	5903-5921	4415438	January 19, 2022
  1/17/2022	Hedge Dr S	4416-4440	4415438	January 19, 2022
  1/17/2022	Hedge Dr E	4332-4412	4415438	January 19, 2022
  1/17/2022	Hedge Dr N	4308-4328	4415438	January 19, 2022
  1/14/2022	South Florida Av	3238-3234	4411805	January 16, 2022
  1/14/2022	Carlton St	110	4411805	January 16, 2022
  1/14/2022	Carlton St	126-220	4411805	January 16, 2022
  1/13/2022	Carlton St	116-225	4411805	January 16, 2022
  1/13/2022	Vousden Ln	2904-3020	4413360	January 16, 2022
  1/7/2022	Kilmer Dr	3318-3343	4412100	January 9, 2022
  1/6/2022	Ariana St	2106-2445	4411832	January 9, 2022
  1/5/2022	Ariana	1625	4411678	January 7, 2022
  1/5/2022	S Wabash	1402-1802	4411678	January 7, 2022
  1/5/2022	Southern Ave	1800-1424	4411678	January 7, 2022
  1/5/2022	Eva Ave	1400-1511	4411678	January 7, 2022
  1/5/2022	Faye Ave	1706-1427	4411678	January 7, 2022
  1/5/2022	S Westgate	1461-1620	4411678	January 7, 2022
  1/4/2022	Atlantic Rd	1009-1121	4410735	January 6, 2022
  1/4/2022	Eight Iron Dr	2929-2936	4410649	January 6, 2022
  1/1/2022	Keaton Springs Dr	5624-5664	4408461	January 3, 2022
  12/28/2021	S Florida Ave	5010-5210	4407938	December 31, 2021
  12/28/2021	Rocky Pointe Dr	1626-1846	4407851	December 30, 2021
  12/22/2021	Corona Del Mar St	318-452	4405504	December 25, 2021
  12/17/2021	Skiff Ave	4526-4507	4403615	December 19, 2021
  12/17/2021	Sailboat Ave	4470-4455	4403615	December 19, 2021
  12/17/2021	Regatta Ave	4406-4417	4403615	December 19, 2021
  12/17/2021	Lakeland Harbor Cir	4706-5031	4403615	December 19, 2021
  12/17/2021	Yacht Ave	4684-4653	4403615	December 19, 2021
  12/17/2021	Schooner Ave	4576-4553	4403615	December 19, 2021
  12/16/2021	Scott Lake Rd	5614-5728	4403536	December 18, 2021
  12/16/2021	Stratford In	5615-5803	4403536	December 18, 2021
  12/16/2021	Stratford Dr	5603-5604	4403536	December 18, 2021
  12/16/2021	Old Scott Lake Rd	5603-5818	4403534	December 18, 2021
  12/16/2021	Stratford In	5604-5814	4403534	December 18, 2021
  12/13/2021	E. Main St	1902-1940	4381734	December 15, 2021
  12/13/2021	Azalea St	113-208	4402796	December 15, 2021
  12/12/2021	Lakeland Harbor Cr	4768-4809	4402053	December 14, 2021
  12/11/2021	Crest View Ln	4606-4626	4402034	December 13, 2021
  12/11/2021	Grove Crest Ln	2117-2128	4402034	December 13, 2021
  12/9/2021	Filly Ln	3100-3148	4400462	December 11, 2021
  12/8/2021	Highlands Fairway	3545-3669	4400685	December 10, 2021
  12/8/2021	Beacon By The Way E	2001-2015	4400683	December 11, 2021
  12/8/2021	Minnehaha Tr	444	4400683	December 11, 2021
  12/8/2021	Lakeland Harbor Lp	4562-4604	4400655	December 10, 2021
  12/7/2021	Winfree Av	628-636	4400345	December 10, 2021
  12/7/2021	E. Palmetto St	830-956	4400345	December 10, 2021
  12/7/2021	S. Ingraham Av	643-647	4400345	December 10, 2021
  12/7/2021	Angelina Ln	704-732	4400345	December 10, 2021
  12/7/2021	Kensington St	821-902	4400336	December 9, 2021
  12/6/2021	Roxburgh Ct	2033-2045	4399943	December 9, 2021
  12/2/2021	Choctaw Av	445 - 519	4398458	December 5, 2021
  12/1/2021	Crystal Hills Dr	3002 - 3242	4394886	December 3. 2021
  12/1/2021	Crystal Hills LP S	3105-3227	4394886	December 3. 2021
  12/1/2021	Crystal Hills LP E	2402-2424	4394886	December 3. 2021
  12/1/2021	Crystals Hills LP W	2410-2427	4394886	December 3. 2021
  12/1/2021	Fitzgerald Rd	350	4105071	December 3. 2021
  12/1/2021	David St	5215-5345	4105071	December 3. 2021
  12/1/2021	Kyle St	2415-2521	4398047	December 3. 2021
  12/1/2021	Lake Morton Av	91	4398132	December 4, 2021
  12/1/2021	Chiles St	732-748	4398132	December 4, 2021

   

• What is a Boil Water Notice?

  On April 30th, City of Lakeland Water Utilities implemented a new way that embraces technology to notify customers when important events happen like: Precautionary Boil Water Notices, Planned Water Outages, etc.

  For the past several decades, City of Lakeland crews would manually hang a notice called a door hanger on the front doors of impacted customers. This system is antiquated and a common complaint from customers is that they don’t typically use the front door and may enter through the garage or a side door. Since April 30, 2021, those types of notifications are being sent directly to the customer through a phone call, text message, or email that is associated with the customer’s Water Utility account.

  Bill Anderson, Director of Water Utilities said, “Notification systems using the latest technology have been around and used by some of our neighboring communities for years. I’m excited that we will be adopting this type of direct contact method going forward. We want our customers to be safe and know the issues that may be impacting them. A direct contact method almost like the reverse 911 systems is a much better way to keep our citizens informed compared to a door hanger that oftentimes is missed by the customer.”

  To ensure utility customers continue to receive important notifications, it is critical that each customer provide Lakeland Electric Customer Service with their contact information and update it when necessary. This can be done through the Customer Portal at LakelandElectric.com or by contacting Lakeland Electric Customer Service at 863.834.9535.

  Customers impacted by a notification message will receive it in the following order:

  1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
  2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
  3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

  
  During this notification process, customers will be asked to confirm receipt of the message. If a customer does not confirm receipt of the notification, their next contact method will be used to inform them of this notification. Once a customer confirms, the system will stop and recognize receipt of the notification.

  These important messages will inform the impacted customer of the situation and reason for notification. At no time, will these notifications ask for any personal information or request payment. Customers reached by phone or text will be asked to respond by pressing a confirmation code so the system recognizes the customer was reached and the notification message was delivered.

   

• What is a Precautionary Notice?

  The Polk County Health Department requires a precautionary notice after pressure in the lines drops below a certain level. This is usually caused by a water main break, system maintenance, or problems at the water plant such as a loss of disinfection. By comparison, a mandatory notice is rare and far more serious, and its provisions should be strictly followed.

• Water Treatment

  A precautionary notice doesn’t necessarily mean something is wrong with the water. It is simply that it’s possible that contaminants may have entered the system. Thus, customers are advised as a precautionary measure to boil tap water for cooking and drinking.

• Household Treatment Tips

  Boil water for one minute and cool before use. Follow these tips:

  • Pour water back and forth between two containers a few times to avoid a flat taste from boiling.
  • Discard any ice from automatic ice-makers.
  • Avoid contact with cuts or other wounds when bathing. Note that it is OK to use non-boiled water for bathing.
  • Allow the water to run until it is clear before washing clothes.
• Notice Delivery

  Precautionary boil water notices are usually issued for 48 hours, until tests show the system is definitely clear of contaminants.

  Customers impacted by a notification message will receive the lift notice in the same manner.  Precautionary Boil Water notices and Lift notices will be delivered in the following order:

  1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
  2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
  3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

  For additional Precautionary Boil Water Notice or Water Quality questions please call (863) 834-6802.