Boil Water Notices

Boiled water notices are issued to all properties that are affected. If your address did not receive a door tag or phone call and the address is not on the list below, then your water is safe to drink.

• Current Boil Water Notices

  Updated 3/28/2023 at 08:03 AM

  ---

  Please note: Website does not automatically update when notices are sent, please use Everbridge phone, text, and email communications as your primary source for boil water notices and rescind communications. If you need to update your contact information in our system, please do so by contacting Lakeland Electric Customer Service at (863) 834-9535.

  
  If viewing on mobile, you may need to turn your device to landscape view.

  ---

  Planned Outages:

  • None at this time.

  ---

  PLEASE NOTE: Be sure to check the Date Rescinded column if you received a Boil Water Notice.

  Date Issued	Street Name	Address Range	Work Order	Date Rescinded
  3/22/2023	Hillman Lane	All	4591971	March 25, 2023
  3/21/2023	South Westgate Ave	453-633	4619262	March 23, 2023
  3/20/2023	Houston Drive	5330-5426	4619247	March 22, 2021
  3/20/2023	Thoroughbred Loop West	3047-3084	4619024	March 21, 2023
  3/20/2023	Thoroughbred Loop South	3001-3036	4619024	March 21, 2023
  3/17/2023	Country Ridge Lane	2905-3000	4617901	March 18, 2023
  3/17/2023	Country Ridge Drive	1405-1538	4617901	March 18, 2023
  3/17/2023	Morgan Wood Drive	1401-1448	4617901	March 18, 2023
  3/16/2023	Carla Circle	6009-6123	4617821	March 19, 2023
  3/16/2023	North Florence Ave	803-843	4617686	March 18, 2023
  3/15/2023	Pennsylvania Ave	905-1041	4600738	March 18, 2023
  3/15/2023	Wildwood Road West	1003-1034	4560718	March 17, 2023
  3/15/2023	Eagle Run	716-728	4616233
  3/13/2023	Fairfield Court	5022-5048	4615855	March 15, 2023
  3/9/2023	Aviation Dr	3515	4614379	March 11,  2023
  3/9/2023	Don Emerson Dr	3900	4614379	March 11, 2023
  3/9/2023	Flight Line Dr	3131	4614379	March 11, 2023
  3/9/2023	Airside Center Dr	2945-3150	4614379	March 11, 2023
  3/9/2023	Normandy St	115-418	4614306	March 11, 2023
  3/7/2023	Memorial	1200-1233	4609779	March 10, 2023
  3/7/2023	Marion	1015-1105	4609779	March 10, 2023
  3/7/2023	Triangle St	1011-1039	4609779	March 10, 2023
  3/7/2023	Lake Bentley Court	2011-2123	4609687	March 9, 2023
  3/6/2023	Aldine Circle	All	4609325	March 9, 2023
  3/6/2023	Doyle Circle	All	4609325	March 9, 2023
  3/6/2023	Long Street	1449-1401	4609325	March 9, 2023
  3/2/2023	East Edgewood Drive Units 1-12 and 61-66	2020	4607354	March 4, 2023
  3/1/2023	Azalea Street	114-228 (Even Number Homes Only)	4607069	March 3, 2023
  3/1/2023	E Bay Street	230 & 270	4603548	March 2, 2023
  3/1/2023	N. Tennessee Ave.	325 & 375	4603548	March 2, 2023
  3/1/2023	N. Kentucky Ave.	304 & 318	4603548	March 2, 2023
  3/1/2023	South Florida Ave.	301	4603548	March 2, 2023
  3/1/2023	E Oak Street	205 & 215	4603548	March 2, 2023
  3/1/2023	Lake Cove Trail	980 to 930	4606942	March 3, 2023
  3/1/2023	4th Street South East	5449	4606941	March 2, 2023
  2/28/2023	Lake Hollingsworth Dr.	675 & 699	4606815	March 2, 2023
  2/28/2023	Hollingsworth Hill Ave.	2210 to 2440	4606815	March 2, 2023
  2/25/2023	South Florida Ave.	2901 to 2947	4604107	February 27, 2023
  2/24/2023	Moonlite Drive	1406 to 1533	4603664	February 24, 2023
  2/22/2023	Fern Place	1403 to 1539	4603586	February 27, 2023
  2/21/2023	Otter Creek Ct	3103 to 3202	4603323	February 24, 2023
  2/21/2023	Seneca Ave	1803 to 1826	4597626	February 24, 2023
  2/20/2023	Hatteras Point	2101 to 2144	4603227	February 22, 2023
  2/20/2023	Arbor Glen Apartments	ALL
  2/20/2023	Highlands Place Drive	4778 to 4871	4603194	February 22, 2023
  2/20/2023	Highlands Place Circle	4737 to 4781	4603194	February 22, 2023
  2/19/2023	Mayfair Way	4151 to 4175	4303041	February 20, 2023
  2/18/2023	Creekbend Drive	1909	4601463	February 20, 2023
  2/18/2023	Creek Court	4303 to 4327	4601463	February 20, 2023
  2/16/2023	Fish Hatchery Road	1500	4478623	February 18, 2023
  2/16/2023	Haley Lane	1504 to 1515	4465943	February 20, 2023
  2/16/2023	Skyview Drive	2939 & 3115	4465943	February 20, 2023
  2/16/2023	Skyview Drive	2830 to 2832	4601029	February 18, 2023
  2/16/2023	Six Iron Drive	1364 to 1380	4601029	February 18, 2023
  2/16/2023	Eight Iron Drive	2810 to 2852	4601029	February 18, 2023
  2/16/2023	Five Iron Drive	1363 to 1352	4601029	February 18, 2023
  2/15/2023	Providence Road	2205 to 2515	4600777	February 17, 2023
  2/15/2023	Whispering Pines Road	5922 to 5817	460075	February 16, 2023
  2/14/2023	Byron Court	701 to 735	4600610	February 16, 2023
  2/14/2023	United Drive	2315 to 2335	4600598	February 17, 2023
  2/14/2023	Lakeview St	2180 to 2192	4600598	February 17, 2023
  2/14/2023	East Lake Parker Drive	821 to 1221	4600598	February 17, 2023
  2/9/2023	Lynn Drive	3405 to 3428	4583668	February 12, 2023
  2/9/2023	Hull Street	510 to 813	4583668	February 12, 2023
  2/9/2023	Mosswood Lane	All	4598246	February 11, 2023
  2/9/2023	Sparrow Drive	All	4598246	February 11, 2023
  2/9/2023	Cypress Lane	All	4598246	February 11, 2023
  2/9/2023	Hummingbird Lane	All	4598246	February 11, 2023
  2/9/2023	Arthur Bvd	All	4598246	February 11, 2023
  2/9/2023	South Crystal Lake Drive	2420-2540	4598246	February 11, 2023
  2/8/2023	Robin Road	604-620	4598118	February 10, 2023
  2/4/2023	Laura Rd	537-651 & 777	4596458	February 6, 2023
  2/3/2023	North Chestnut Road	1236-1336	4453447	February 5, 2023
  2/2/2023	Dorothy St	1805-1883	4596265	February 5, 2023
  1/31/2023	East Lime St	1224, 1234, 1240	4595127	February 4, 2023
  1/31/2023	Seneca Ave	1603-1647	4594954	February 2, 2023
  1/26/2023	Hillman Lane	All	4591971	January 29, 2023
  1/25/2023	Monserrat Court	5204-5250	4591845	January 28, 2023
  1/25/2023	Monserrat Dr	5201-5358	4591845	January 28, 2023
  1/24/2023	Whistlewood Circle	3900-3978	4591181	January 26, 2023
  1/24/2023	Corona Del Mar St.	318-460	4591335	January 25, 2023
  1/23/2023	Byron Ct.	701-735	4581016	January 24, 2023
  1/20/2023	Birchwood Loop	1910-1963	4589179	January 22, 2023
  1/19/2023	Churchill Ln.	1527-1509	4588715	January 23, 2023
  1/19/2023	Churchill Ct.	1547-1575	4588715	January 23, 2023
  1/19/2023	McArthur St.	2433-2540	4588715	January 23, 2023
  1/17/2023	Pebble Pointe Dr.	4219-4267	4588696	January 19, 2023
  1/17/2023	Sunstone Dr.	2153-2178	4588696	January 19, 2023
  1/17/2023	Rocky Point Dr.	2130-2180	4588696	January 19, 2023
  1/17/2023	Lowry Ave.	1406-1424	4588426	January 19, 2023
  1/17/2023	Santiago Ct.	316-365	4588433	January 19, 2023
  1/16/2023	Winding Vine Dr.	4271	4588391	January 17, 2023
  1/15/2023	Buckingham Ave.	2303-2316	4588364	January 19, 2023
  1/15/2023	Weber Place	5402-5469	4588342	January 17, 2023

   

• What is a Boil Water Notice?

  On April 30th, 2021, City of Lakeland Water Utilities implemented a new way that embraces technology to notify customers when important events happen like: Precautionary Boil Water Notices, Planned Water Outages, etc.

  For the past several decades, City of Lakeland crews would manually hang a notice called a door hanger on the front doors of impacted customers. This system is antiquated and a common complaint from customers is that they don’t typically use the front door and may enter through the garage or a side door. Those types of notifications are now being sent directly to the customer through a phone call, text message, or email that is associated with the customer’s Water Utility account.

  Bill Anderson, Director of Water Utilities said, “Notification systems using the latest technology have been around and used by some of our neighboring communities for years. I’m excited that we will be adopting this type of direct contact method going forward. We want our customers to be safe and know the issues that may be impacting them. A direct contact method almost like the reverse 911 systems is a much better way to keep our citizens informed compared to a door hanger that oftentimes is missed by the customer.”

  To ensure utility customers continue to receive important notifications, it is critical that each customer provide Lakeland Electric Customer Service with their contact information and update it when necessary. This can be done through the Customer Portal at LakelandElectric.com or by contacting Lakeland Electric Customer Service at 863.834.9535.

  Customers impacted by a notification message will receive it in the following order:

  1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
  2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
  3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

  
  During this notification process, customers will be asked to confirm receipt of the message. If a customer does not confirm receipt of the notification, their next contact method will be used to inform them of this notification. Once a customer confirms, the system will stop and recognize receipt of the notification.

  These important messages will inform the impacted customer of the situation and reason for notification. At no time, will these notifications ask for any personal information or request payment. Customers reached by phone or text will be asked to respond by pressing a confirmation code so the system recognizes the customer was reached and the notification message was delivered.

   

• What is a Precautionary Notice?

  The Polk County Health Department requires a precautionary notice after pressure in the lines drops below a certain level. This is usually caused by a water main break, system maintenance, or problems at the water plant such as a loss of disinfection. By comparison, a mandatory notice is rare and far more serious, and its provisions should be strictly followed.

• Water Treatment

  A precautionary notice doesn’t necessarily mean something is wrong with the water. It is simply that it’s possible that contaminants may have entered the system. Thus, customers are advised as a precautionary measure to boil tap water for cooking and drinking.

• Household Treatment Tips

  Boil water for one minute and cool before use. Follow these tips:

  • Pour water back and forth between two containers a few times to avoid a flat taste from boiling.
  • Discard any ice from automatic ice-makers.
  • Avoid contact with cuts or other wounds when bathing. Note that it is OK to use non-boiled water for bathing.
  • Allow the water to run until it is clear before washing clothes.
• Notice Delivery

  Precautionary boil water notices are usually issued for 48 hours, until tests show the system is definitely clear of contaminants.

  Customers impacted by a notification message will receive the lift notice in the same manner.  Precautionary Boil Water notices and Lift notices will be delivered in the following order:

  1) Phone calls will be the first notification attempt and reflect the Caller ID number of 863.834.6802.
  2) A text message will be the second notification attempt after a phone call was not confirmed. Texts from the utility will reflect a Text ID number of 88911
  3) Email messages will be the final notification attempt if the phone call and text messages are not confirmed and there is a customer email address on file.

  For additional Precautionary Boil Water Notice or Water Quality questions please call (863) 834-6802.