Water Transmission & Distribution

Water Distribution is responsible for Construction and Maintenance of the City's water distribution system. The distribution system encompasses approximately 1057 miles of service piping to deliver treated water to customers and 8.74 miles of raw water piping to convey water from the well fields to the treatment plants. There are over 65607 active service meters installed in the system which provide 100% coverage of water consumption. 4730 fire hydrants and 6181 backflow preventors are also maintained. Over the years, the City has continued programs to reduce unaccounted-for water usage such as meter testing, leak detection, elimination of unmetered services, and reduction of master meters.

• How do I report a broken water main?

  To report broken water mains and water problems:

  • Monday - Friday, 7:30 AM to 4:30 PM - Call (863) 834-8714
  • After Hours and Weekends - Call (863) 834-4248
• I have a question about my water account. Where can I get help?

  Call (863) 834-9535 or email Customer Service.

  To prevent delays, please do not report outages or problems via email.